Customer Education Specialist

We are on the lookout for a new Customer Education Specialist – if you believe you have what it takes, check out the job ad below!

By providing comprehensive training and educational resources, the role ensures customers fully understand and effectively use the company's products. It also helps customers realize the full potential of the products, driving greater adoption and deeper integration into their workflows. Proactively identifying and addressing training needs helps mitigate issues before they escalate, improving customer retention rates. Well-educated customers are more likely to invest in additional features, upgrades, and new products, directly contributing to revenue growth.

About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board.

Our team is made up of 350+ fantastic individuals working in distributed locations. We’re global, remote-friendly, and multicultural, yet we share the same values.

Key responsibilities:

• Developing and delivering educational content:
• Creating and providing engaging training materials to enhance customer understanding and usage of products.
• Proactively finding opportunities to provide additional training to enhance customer knowledge and product adoption.
• Organizing and leading training sessions, webinars, and workshops tailored to customer needs.
• Building and maintaining customer relationships:
• Fostering strong customer relationships through consistent and compelling digital mass communication.
• Assessing customer training needs and monitoring engagement:
• Periodically evaluating customer training needs based on customer segmentation priorities.
• Acting as a dedicated point of contact for all customer educational questions and support needs.

• Reporting and participating in quarterly business reviews:
• Creating monthly reports on training activities and their impact for supervisor review.
• Engaging in selected quarterly business reviews to discuss and assess customer training needs and progress.
• Collaborating with the customer experience team.
• Meeting KPIs and striving to achieve all key performance indicators related to customer education and satisfaction.

• Adhering to procedures and completing assigned tasks

You may be the perfect fit if you:

• Have 1-2 years of experience in customer support
• Show proven capability to manage and execute projects from start to finish independently.
• Possess excellent communication, interpersonal, and presentation skills to engage with customers and team members effectively.
• Native or close-to-native command of Polish
• Excellent language skills and English fluency (at least C1 level)

Salary range:

Contract of employment: 5,500 – 8,500 PLN gross

Extra perks include:

• we work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely
• home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• private medical care for employees and their family members
• employee referral program – up to 10 000 PLN for recommending a friend
• corporate life insurance
• employee pension program (PPE)
• flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
• wellbeing and mental health culture – mental health helpline, sport card, yoga classes, etc.
• modern equipment – most of our teams work on MacBooks
• language classes
• internal initiatives like webinars, knowledge-sharing sessions, and more!

Apply and enjoy our  fully remote online recruitment process!

1. Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.

2. Phone interview: Tell us all about your experience, knowledge, and successes.

3. Task challenge: Show off your skills! We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar.

4. Final interview: It's your chance to shine and show that you're the perfect fit for the role. Meet your future manager and see what’s in store for you.

5. Offer: If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company!

Hania is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!

We're GetResponse, a Polish SaaS company with more than 300 people on board and 350,000+ customers all over the world.

We've been here since 1998. We’re global, remote and multicultural, yet we share the same values.

Our flagship product, the GetResponse platform, provides our customers with advanced online marketing solutions like marketing automation, responsive email design, landing page creator, webinars, CRM and useful analytical tools.

If you’re ready for an adventure where you can use your smarts, share your enthusiasm and conquer global markets — join our team!