Customer Education Trainer

Hey you! 👋 Want to work for one of the fastest growing SaaS companies in the world? 📈

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training 💻 We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. 💙

So what are you waiting for? Apply today! Join 800+ global Docebians and change the way people learn. 

Are you ready to be a part of the learning revolution? 🚀

About This Opportunity:

Docebo is looking for a skilled Trainer to join the Customer Education team. In this role, you will have the opportunity to combine a passion for learning and customer impact to deliver exceptional training experiences.

Responsibilities:

• Lead live functional and technical training sessions virtually, at a Docebo office, or on-site with a Customer utilizing a variety of training methodologies, techniques, concepts, and tools to create an engaging training experience.
• Maintain an in-depth understanding of Docebo’s suite of products, apps, and services.
• Be able to take complex technical concepts and make them easily digestible and easy to understand. 
• Communicate via phone, email, and/or online meetings with training attendees. 
• Stay up-to-date on product functionality by partnering with the product and Go-to-Market teams and update training materials as needed. 
• Manage multiple training projects simultaneously and prioritize against department objectives and key results. 
• Serve as a Subject Matter Expert (SME) in the development and/or maintenance of training materials including content development, training environment setup, and course feedback. 
• Collaborate cross-functionally to identify customer training needs and develop actionable plans to improve the Customer Education experience including, but not limited to, processes, tools, and technique. 
• Ensure content adheres to consistent style, tone, and approach by following the Docebo Brand guidelines. 
• Measure and report on the effectiveness of training sessions to both internal and external stakeholders.

Requirements:

• 4+ years experience in a technical education role in the Learning Management industry
• Must have previous experience with Docebo products
• Superior communication skills and an excellent grasp of the English language to communicate complex concepts to both functional and technical audiences
• Knowledge of adult learning principles and/or instructional design
• Expert presentation skills
• Training Video Creation
• General knowledge of programming languages
• Knowledge of IT networking basics
• Understanding of REST Web Services, PHP, Javascript, HTML, CSS, MySQL, Amazon AWS, Enterprise Level Application
• Proficiency in learning tools (Articulate, Camtasia, Wistia, Pendo, etc.)
• Flexibility to travel if needed

Benefits & Perks 😍

-Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you

-Employee Share Purchase Plan

-Career progression/internal mobility opportunities

-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

-WeWork partnership and “Work from Anywhere” program

Hybrid Office Model 🏢

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo 💙

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.