Customer Enablement Manager

Responsibilities include, but are not limited to:

• Work closely with the Customer Enablement Coordinating team to ensure quality processes and documentation are available and used for each client engagement.
• Supervise the team supporting the client during their initial interaction with the Medrio software and services by understanding customer business goals and objectives, developing strong rapport, and executing against a defined training plan.
• Play a pivotal role in the initial training, project management, and delivery of implementation and integration of Medrio services.
• Managing a portfolio of customer and site enablement projects with a diverse set of customers, and as the first touch point in a customer’s experience post sale, will be a critical player in driving long-term customer success and demonstrating the value of the Medrio solution.
• Working across departments, including Sales, Customer Success, Professional Services, Engineering and Product Management, bringing customer objectives to fruition through cross-departmental collaboration and communication.
• Key Responsibilities: 
• Understand and translate customer business goals into successful project plans in order to achieve them using Medrio technology during initial onboarding 
• Ensure that the team becomes expert on the Medrio solution and trains customers with varying levels of sophistication
• Support the team as they assist customers to navigate the technical aspects of the enablement process, including the implementation of Medrio platform, feature sets and modules
• Identify and drive efficiency in the enablement process by developing best practices and process improvements on an ongoing basis 
• Collaborate with Sales, Sales Engineering, and Customer Success to ensure smooth hand-offs before and after enablement engagements.
• Act as an escalation point to assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period 
• Oversee  the definition of project specifications and client requirements, involve all relevant departments to ensure technical feasibility and resource availability

Skills/Areas of Experience:

• Exceptional communication skills both written & verbal 
• Strong interpersonal skills & proven success in cross-functional collaboration 
• Proven project management and implementation skills
• Proficient with Excel, comfortable with Salesforce, familiar with Jira, and any with experience with CRM or SaaS support software is a plus 
• A healthy obsession on customer satisfaction and the customer experience, and a willingness to be its internal advocate 
• The ability to self-direct as circumstances change and priorities shift, based on organizational needs, without constant & overt micromanagement

Salary Range: $75,000 - $88,000

About Medrio:

Medrio's SaaS offering is a key component in the pipeline of getting lifesaving drugs to the people who need them. We automate the clinic trial process and offer significant advantages over the competition: 75% lower cost, setup in days rather than months, and much better ease of use. Founded in 2005 we are privately owned, profitable, and are currently experiencing geometric growth in terms of customers, revenue, and employees. We believe in wellness! Medrio covers the cost of employee premiums for medical, dental, vision, life and LTD insurance, gym membership, and we promote an atmosphere of work/life balance, including flexible work schedules and unlimited PTO. 

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We are looking for smart, collaborative, creative, and conscientious people to help us expand our product capabilities and better serve our customers.

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.