Customer Enablement Program Manager

About BeyondTrust

BeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments. 
Learn more at www.beyondtrust.com. 

Job Summary

Ensure our external customer training and enablement creates BeyondTrust advocates. Take inputs from multiple functional departments and collaborates with key stakeholders to provide the necessary direction for our external customer training programs. The role will oversee development, maintenance, and evaluation of impact and success of these programs.

Essential Duties and Responsibilities 

• Perform detailed business needs assessments in coordination with the training team, as well as other stakeholders across the business in areas such as, customer support and professional services.
• Develop and evolve plans for effective customer technical enablement, delivered in a variety of formats, to meet the needs of the business.
• Collaborate with training resource teams to execute on training development and maintenance plans.
• Define and implement metrics to measure the effectiveness of enablement programs and training.
• Bring a strong set of interpersonal skills, craft sustainable programs, and work collaboratively.

Requirements

• Bachelor's Degree required
• Strong organizational skills, ability to adapt quickly, and drive projects independently with a variety of stakeholders.
• Excellent presentation, written, and oral communication skills.
• The ability to lead group meetings in person or virtually.
• Exceptional program management skills.
• Ability to be self-sufficient, excel and make an immediate impact in a fast-paced environment.

Desirable Skills but not Required

• Program management or training experience is a plus
• Experience with a global customer base

BeyondTrust is an EEO/AA/Disability/Vets Employer and an equal opportunity employer, offering a competitive salary with excellent benefits. We welcome all candidate applications who meet the minimum qualifications listed above.

What truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding, and ultimately fun!

Search @beyondtrust and #beyondtrustlife on Twitter and LinkedIn to find out more.