Customer Engagement Analyst

dunnhumby · Other US Location

Company

dunnhumby

Location

Other US Location

Type

Full Time

Job Description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

 

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Customer Engagement Analyst. You will work closely with a grocery retail client in the Loyalty & Personalized Marketing area to understand the needs of the assigned client, identify solutions, present recommendations, and execute on the Customer Engagement workplan. You will use data to identify opportunities and drive powerful customer experiences. You will also support the personalization strategy and execution alongside client’s loyalty customer marketing area.

What you’ll be working on

  • Work closely with client stakeholders within the client Marketing department
  • Work closely with our Applied Data Science team to generate insights & recommendations
  • Utilize reporting dashboards to analyze and drive insightful recommendations to the client
  • Ownership & delivery of results reporting from loyal customer marketing campaigns
  • Ownership and maintenance of offer pool and targeting inputs
  • Support thought leadership within the CRM space
  • Support the improvement of personalized offers
  • Exposure to sales – selling campaigns/programs to prospective suppliers

What we expect from you

  • Degree or equivalent in a relevant subject
  • 0-5 years relevant Retail, CPG, Marketing, or Merchandising experience
  • Client facing or stakeholder management experience (desired)
  • Experience in CRM planning and execution (desired)
  • Ability to translate data into insights with clear, actionable recommendations
  • Ability to work both independently and with others
  • Ability to coordinate efforts with team members and other departments
  • Ability to manage multiple ongoing projects
  • Ability to quickly adapt to changes within the workplan & delivery timelines
  • Strong attention to detail and accuracy
  • Strong proficiency in Microsoft Excel and PowerPoint

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [email protected] to discuss how we can meet your needs. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Apply Now

Date Posted

03/18/2024

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