Customer Engagement Coordinator

The Customer Engagement Coordinator is responsible for The Remote Operations Engineer is responsible for delivering high quality services to clients from a Remote Operations Center. They coach trainees at the wellsite and supervise Operators at the wellsite & provide direction as necessary. They have comprehensive oversight of risk management and ensure systematic usage of standard work and risk management. The Customer Engagement Coordinator is responsible for executing the delivery of the service / product to the customer at the job site. Responsible in Field Delivery Platform (FDP) for initiating mobilizations and demobilizations, receiving materials and equipment and creating field tickets.

Roles and Responsibilities :

• Capture/update customer activity for service delivery visibility in the business systems.
• Capture and communicate internally significant customer intelligence.
• Capture and confirm job-specific requirements.
• As a member of the Account Team, identify and capture both PL & cross-PL sales leads outside existing contract terms, and contribute to the Account Plan.
• Compile and review cost estimates for consolidation with the technical proposal.
• Assess job risks during analysis of customer job requirements.
• Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
• Communicate recommendations and actions to the customer to mitigate unplanned events.
• Ensure that job deliverables are accurate and delivered on time.
• Facilitate customer reviews of SQ events as required.
• Coordinate and conduct regular service quality meetings with the customer.
• Evaluate customer feedback via customer satisfaction reports and performance reviews.
• Review the quality and completeness of field tickets.
• Proactively identify and resolve invoice disputes regarding product and service delivery issues.

Qualifications and Experience:

• Bachelor Degree in engineering
• 5-8 years of field experience, Logging an Geology experience Min 3 Years, Logistics or managerial position is a plus min 2 years.
• Knowledge of Maxwell, SimpleHelp, WellBore Insigth, Quest, Maximo, FDP, SAP.
• Fluent English, Spanish is a plus.
• Candidates must be able to legally work and reside in the Us, without sponsorship

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, pregnancy (including pregnancy, childbirth and related medical conditions), marital status, or other characteristics protected by law. We are an "Equal Opportunity Employer". For more information regarding your rights, refer to the latest version of the "EEO is the Law" poster, the "EEO is the Law-Supplement" poster, and the "Pay Transparency Nondiscrimination Provision" located here: https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact [email protected] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

We are committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, inclusion commitments, please visit our Diversity & Inclusion section of our website for more information https://www.slb.com/who-we-are/guiding-principles/diversity-andinclusion

SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested