Customer Engagement Manager

Responsibilities:

• Develop and implement initiatives to better our customer community to ensure success and excellence in the execution of all facets of the ENGAGE program.
• Deliver engaging customer events (including user groups) that drive our community reputation for innovation and customer success, and our company culture of authenticity, fun and professionalism.
• Lead planning meetings across marketing groups, driving alignment against shared objectives for ENGAGE efforts.
• Be a point person for finding customer stories for case studies, blogs, testimonials, etc.
• Write ENAGE event copy and utilize Fusion's Marketing Automation System (Pardot) and other database resources to execute and monitor ENGAGE initiatives
• Work with the marketing team to manage ENGAGE pages and platforms, including event pages, program pages, our customer platform Fusion central, etc.
• Manage virtual forums, roundtables, and community exchanges
• Report metrics around ENGAGE efforts, including survey creation and allocation
• Travel estimated to be 35%, including one user conference per year, and multiple user groups and potentially other events. This at times requires some weekend travel for set up and event starts

Knowledge, Skills, and Abilities

• Bachelor's degree or equivalent experience
• 2-5 years of experience managing conferences, seminars, user group meetings, customer success and/or related field marketing events and customer initiatives
• Solid project management experience
• Excellent organizational and planning skills
• Excellent communication and interpersonal skills
• Ability to excel in a fast-paced environment, manage issues and ensure seamless experiences
• Detail-oriented and results-oriented
• Flexible and resourceful, willing to dig through ambiguity to find the best solution
• Working knowledge of marketing automation software (Pardot, WordPress)
• Strong customer service orientation and ability to act diplomatically
• Team player
• Flexible, "can do" attitude
• Experience in B2B environments
• Experience with operational resilience, risk management, business continuity, and/or related field preferred, but not required

Disclaimers

This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado.

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, disability religion, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.