Customer Engagement Specialist

As HotelRunner, We’re looking for a great Customer Engagement Specialist ready to take on some serious hacking for our İzmir R&D Office.

Who We Are

We are a global SaaS-enabled sales management platform and B2B network for accommodations, travel agencies, and payment providers to find, contract, connect, and transact with each other online, at scale. We aim to create a platform that enables hotels and travel agencies to reach travelers worldwide in order to maximize profits and revenues.

Our mission is to revolutionize hospitality through the power of technology.

About The Job

• Conducting quality analysis in terms of response rate and content for facilities that communicate through chat, pulling reports, and reporting to management.
• Answering calls on the office's main line, directing them to the relevant person, or taking notes and relaying them.
• Monitoring emails sent to the office's email address and responding to requests from internal/external clients.
• Contacting facilities that have canceled their membership, learning the reasons for cancellation, and reporting them.
• Reporting the total number of individuals/calls and durations on a daily basis.
• Contacting customers with outstanding balances and taking action to close the existing receivable balance.

Requirements

• Bachelor Degree
• At least 2 years of experience in customer services department
• Self-learner, independent, and a great team player 
• Passionate about solving complex product problems
• Able to adapt to a fast-paced work environment
• Advanced level of English
• Living in İzmir

What is in it for you?

You will focus on what you do best, we'll take care of the rest!

• Net USD competitive salary
• HotelRunner Superb Welcome Kit
• Private Health Insurance
• Monthly food card allowance
• A Macbook and all the necessary equipment
• Unlimited coffee, drinks & Free snacks all and every day
• Transportation support
• A day off on your birthday
• A fun office full of creative and dynamic people
• We share some common passions; our motorcycle club is just one of them
• We are running with the idea of “Choose a character to work with, develop your skills”, so the training opportunities are open for every member of the team
• Being a part of results-oriented multinational teams

*If you are up for a challenge and want to be part of a global technology company, let’s talk! Follow our vacancies on our career website HotelRunner Career

**HotelRunner is an equal opportunity employer. We believe our greatest strength is a talented, diverse, and inclusive workforce. We strongly oppose any form of hiring or workplace discrimination against candidates or employees on any basis, including race, gender, sexual orientation, age, religion, philosophy, nationality, disability, or genetic information. We’re committed to fostering a safe, supportive environment where everyone can come to work as their whole selves and reach their greatest potential.