Customer Engagement Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

The Customer Engagement Specialist is responsible for working with regional Motorola Solutions customers. The Customer Engagement Specialist will focus on Account Management and support activity within designated territories. Interfaces and strategically partners with Account Executives to increase and capture sales within assigned territory. May develop new prospects but primarily interfaces with existing customers and run-rate sales. Develops and maintains favorable relationships with new and existing customers and is held accountable and incented for individual achievement of specific business targets and results. Each Customer Engagement Specialist is assigned to a geographic region.
Job DescriptionThe Customer Engagement Specialist is responsible for working with an assigned territory with Motorola Solutions field sellers. 

This role will do the following: 

• Partner with Account Executive and provide support to targeted regional accounts with transactional type daily activities
• Develop and maintain favorable relationships with new and existing customers
• Have a working knowledge of pricing strategies for customers within dedicated territories
• Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns
• Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members.
• Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets
• Establish trust and build strong business relationships with customers and assigned field team
• Participates in and occasionally lead customer meetings
• Participates on weekly territory calls and make in-field visits, as appropriate
• Align with other members of the sales organization to support overall company revenue targets
• Travel, as required. Approximately 10% 

Additional Knowledge/Skills: 

• Proven sales achievement in a high-energy, phone-based selling environment a PLUS
• Experience developing collaborative relationships
• Closing skills: Winning sales campaigns after they have progressed past Needs Development; closing late stage deals; developing reasons for prospects to act; overcoming late stage deal obstacles; winning confidence and support of late stage new entrants to the sales campaign
• Experience delivering presentations
• Proficient computer skills with emphasis on Windows or Google based applications
• Preferred experience with technology sales and Salesforce.com CRM experience 

Desired Behaviors:

• Customer focused; detail oriented
• Ability to maintain a positive attitude in a high stress/fast-paced work environment
• Confidence and willingness to assume responsibility
• Self-motivated with a high degree of drive and determination
• Strong individual contributor and team player
• Adaptive and flexible (changing technologies, processes, environments)

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Basic Requirements

• Graduating with a Bachelors Degree on or before July 2023 OR 1+ years of sales/customer service experience

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.