Customer Engagement Specialist, Education

Who you are

We are looking for someone who is passionate about helping our customers succeed. You are a people person and a customer person. You are excited to spend all day on zooms and phone calls with our customers. You thrive on a challenge and getting the customer the best product that fits their needs. You are curious, a problem-solver, a go-getter. You are passionate about improving the world through education and technology. You are excited about working at a startup on a rapidly growing team where our goals, roles, and incredible opportunities evolve every day. This role will focus on upselling existing customers to our education department.

What you’ll do

• Conduct sales demos for potential customers, showcasing our products, and services in a compelling and informative manner
• Tailor each demo to the specific needs and interests of the customer, using active listening skills to understand their pain points and goals
• Develop and maintain a deep understanding of our products and how they can benefit different types of customers
• Develop and execute a sales strategy to meet or exceed sales targets
• Build relationships with key decision-makers within schools to understand their needs and priorities
• Present our products and services in a compelling and informative manner, using active listening skills to tailor presentations to the needs of each customer
• Negotiate pricing and contracts with customers, ensuring that both parties are satisfied with the terms
• Continuously improve our demo process and materials, incorporating feedback from customers and colleagues
• Act as the “voice of the customer,” providing input to Product and Engineering teams as well as to upstream customer teams

Qualifications, Skills, & Abilities:

• Experience in sales or account management is required
• Proven track record of hitting/exceeding challenging goals
• Experience in an early childhood education setting
• Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day, 5-7 demos a day)
• Excellent communication, organizational, time-management, and prioritization skills
• High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
• Preferred: Salesforce, basic excel / sheets, experience in a startup environment