Customer Engineer

About 80% of enterprise data remains unstructured, underpinning critical business workflows and requiring manual processing today. To transform customer experiences, drive bottom-line efficiencies, and achieve full digital transformation, organizations need to automate manual processes reliant on unstructured data.

At the center of our value proposition is our people, and we've built a fearlessly experimental, endlessly curious, customer focused team who together, are fundamentally changing how developers build and distribute intelligent business applications. Remote-first, at 300 employees and growing, and with office hubs in Menlo Park, New York, London and Bangalore, we're looking to add to our talent community so we can continue to harness the power of deep learning to transform our customer's most complex business processes.

As a Customer Engineer, you’ll be part of a small and passionate team devoted to solving complex, challenging issues. You're the first person our customers will go to with requests -- you'll regularly troubleshoot/triage product issues to ensure we're delivering high value. This is a highly technical role: we're looking for someone who wants to be hands-on with Python and deepen their working knowledge of Kubernetes. You'll work across multiple cloud environments and continuously learn as a CE at Instabase. Come build with us!

What you’ll do:

• Support our customers: solve any technical issues our customers may raise
• Be the product expert: excel at understanding and demonstrating our platform features
• Advocate for the customer: improve their experience building apps
• Advise and instruct on the ecosystem of open source tools (python, spacy, pandas, sklearn, etc.) compatible with Instabase and how customers can use them
• Act as the first point of contact for our enterprise customers, providing critical product and architecture advice
• Define what support looks like at Instabase: as an early member of a growing team, you’ll impact how we work, what tools we use, how we interact with other groups, and be a mentor to others
• Develop your technical skills: you'll work across cloud environments, with heavy exposure to Kubernetes and hands-on Python scripting

About you: 

• Python or similar scripting language expertise
• Kubernetes and/or strong cloud experience
• Strong desire to work with customers
• Proven track record of success in support environment
• Outstanding communication and customer relationship skills
• Experience in working with enterprise platforms/tools in the capacity of product support
• Experience troubleshooting distributed components/services and log analysis
• Strong grasp of enterprise user management and access control policies
• Prior experience with support processes and escalation management

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