Customer Engineer

What we do: AI Service Management (AISM) 

There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? Aisera helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With Aisera, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.

The Team

We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

The Role

At Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. Being part of the Customer Success team, you will partner closely with internal engineering and product teams to help bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI. You will play a key role in onboarding new customers by developing custom workflows based on customer’s requirements to assure they achieve their desired business outcomes with high satisfaction.

As a Customer Engineer (CE), you’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.

What You'll Do:

• Be the primary technical point of contact for customers
• Develop custom workflows/RPAs based on customers’ requirements (requires javascript experience) 
• Triage any technical issues reported by customers and work with Engineering toward the resolutions
• Triage any technical issues reported by customers and work with Engineering toward the resolutions
• Stay current with the most recent changes to our product and educate customers on our offerings and updates

What You’ll Need:

• 4+ years of software development experience with java, javascript, python, or another scripting/programming languages
• Knowledge of REST APIs and security standards (authentication/authorization) & practices
• Bachelor’s or higher degree in computer science, engineering, or related technical field
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
• Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment

Benefits of Aisera

• Fun place to work
• Medical, dental, and vision benefits
• Holidays and flexible PTO
• Paid family leave
• 401(k) plan
• Stock Options
• Employment Assistance Program