Customer Engineer

At Builder.io we're pioneering the space between design and development creating a new category of Visual Development Platform that transforms how teams build digital products. Our mission is to empower design and development teams to unlock their full potential through modern development workflows powered by cutting-edge AI technology.

If you're passionate about innovation developer experience and helping customers succeed through AI-powered workflows we’d love to hear from you.

About the Role:

You’ll collaborate directly with engineering design and product teams at some of the world’s most innovative companies helping them reimagine how they design build and scale digital experiences with Builder.

Whether through Fusion our AI-powered code generation suite that streamlines handoff between design and development or Publish our API-driven content platform you’ll partner with engineering design and product teams to reimagine how they design build and scale digital experiences with Builder.

Key Responsibilities:

• Lead interactive onboarding programs for enterprise design and engineering teams leading live workshops hands-on integration sessions and technical pairings.

• Guide customers through implementing and optimizing Builder’s platform from Fusion (AI-powered code generation) to Publish (visual content management) ensuring seamless setup and adoption.

• Collaborate directly with developers and designers to debug issues extend functionality and build real projects that demonstrate Builder’s AI and visual development capabilities in action.

• Identify and scale high-impact workflows where Builder’s AI can accelerate design-to-code handoffs reduce engineering bottlenecks and drive measurable ROI.

• Develop enablement resources and playbooks —from best-practice guides and sample repos to reusable onboarding templates—capturing learnings from real customer engagements.

• Partner with Product and Engineering teams to translate customer feedback into actionable insights refine new features and continuously improve the onboarding experience.

What We're Looking For:

• Front-End Development Expertise: 4+ years of experience with HTML CSS JavaScript and modern frameworks like React Vue or Angular.

• AI & Workflow Enablement Interest: Experience with (or a strong curiosity about) prompt design generative AI tools or LLM-based development workflows.

• Headless Architecture Proficiency: Familiarity with modern web architectures (headless CMS APIs GraphQL) and how data and content flow through large systems.

• Customer-Facing Experience: Proven success supporting or implementing complex software solutions for enterprise customers.

• Strategic Thinker: Ability to translate technical and business needs into clear plans that drive adoption and measurable outcomes.

• Adaptable & Collaborative: Thrives in dynamic fast-moving environments. Open to feedback learning and experimentation.

Why Builder.io?

• Innovative Culture: Join a team that values creativity and forward-thinking ideas.

• Professional Growth: Collaborate with top-tier enterprise customers and help shape the future of visual development.

• Competitive Compensation: Estimated salary range of $100000 - $180000 USD based on experience and skills.

If you're excited about this role and passionate about driving customer success with cutting-edge technology we want to hear from you!