Customer Engineer

Eaton's Commercial & Residential Distribution Solutions (CRDS) Division is currently seeking a Customer Engineer to join our team. This position is based at our Hodges, SC facility. Relocation Assistance will be provided.

Position Overview:

This position will provide professional engineering services to interpret customer drawings and specifications for manufacturing or related products; interact with sales force and customers on job specific details such as approvals and detail confirmation. Create engineering documentation for drafting, procurement, and manufacturing; provide coordination for technical guidance to production personnel as appropriate; support product marketing and provide negotiation and application support for field sales.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

• Provide project management of orders to meet OTP objectives, reduce cycle times, manage changes to order requirements and assist with product warranty.
• Maintain current knowledge/expertise of product engineering technologies, competitor capabilities, practices, market conditions, and channels.
• Provide engineering functions in support of product marketing, manufacturing, and sales in line with company and product line objectives.
• Serve as primary division contact for customers as technical liaison in all aspects of product application, performance, and compliance to specifications and solutions to complex customer problems
• Review and analyze product configurations and components, perform engineering calculations, and provide input to other departments including drafting, purchasing, and manufacturing personnel.
• Participate in company activities such as product design, market and product improvements, productivity, quality and safety improvements.
• Participate in customer project review/drawing approval meetings.
• Perform other related activities and special projects as assigned.
• Calculate, review, track and assign pricing based on agreed upon multipliers, and support additional actions where necessary such as bill of material comparisons and adder requests.
• Lead in customer inspections and witness tests.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Qualifications

Required (Basic) Qualifications:

• Bachelor's degree in Engineering from an accredited institution
• Must be able to work in the United States without corporate sponsorship now and within the future
• Relocation Assistance will be provided for candidates that reside outside of a 50-mile radius of Hodges, SC.

Preferred qualifications:

• Bachelor's degree in Mechanical or Electrical Engineering from an accredited institution
• One (1) year of experience in an industrial/manufacturing environment
• Previous experience in a custom order engineering environment
• Experience with 3D CAD systems such as AutoCAD Inventor designing electro-mechanical assemblies
• One (1) year of experience in design of electrical distribution equipment or related products, project management and scheduling skillset

Position Criteria:

• Experience with structure problem solving tools
• Demonstrate strong communication skills, both verbal and written.
• Willing to travel to support field measurement or assist customer troubleshooting. Up to 10%.
• Possess adequate project management skills to handle multiple projects at varying progress levels.
• Ability to document and clearly track changes as needed, including price assessment throughout design effort.
• Strong analytical, presentation and customer service skills.
• Ability to communicate technical information to customers and manufacturing.
• Ability to read, interpret and explain technical drawings.

Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites).
• Healthcare/retirement savings programs.
• Competitive compensation packages to reward skills and performance.
• Tuition assistance or financial help for ongoing learning and development.
• Health, Dental, Vision & Wellness programs.
• Donation matching (U.S., Canada, Puerto Rico)

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

What you will get from us

Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Engineering

Region: North America - US/Puerto Rico
Organization: ES CRDS COMM Commercial

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within United States and / or Puerto Rico
Travel: Yes, 10 % of the Time