Customer Engineer Intern - Education

Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

DESCRIPTION:

The Customer Engineer Intern for the Ricoh Education team will work onsite full-time at our customer sites which are K-12

schools. This individual is responsible for working closely with clients and cross functional support teams to manage and

maintain the technology used by these customers. This this a full-time summer position lasting 12 weeks during the

summer months and will involve using both technology and business skills in support of our client's environment. The

position requires technical workstation knowledge, and basic management of both Microsoft Windows, Apple OSX, and/or

Google Chrome operating systems, basic network administration and troubleshooting skills. Interns will possess attention

to detail, business intuition, excellent verbal and written skills, and the ability to professionally conduct oneself to all levels

of the corporate structure.

**This position will require 100% travel in the tri-state area. Adequate transportation is a requirement, travel will not be

reimbursed **

**Interns will be provided with a Ricoh laptop during the internship to access Microsoft Office Suite, Google Apps, and the

internet. **

Job Description Continued

RESPONSIBILITIES:

• Windows 10 workstation setup, configuration, and troubleshooting.
• Google Chromebook setup, configuration, and troubleshooting.
• Workstation quality assurance check, management, and inventory.
• Management of cabling infrastructure and relocation/unboxing of hardware.
• Technical documentation of floor plans and network diagrams.
• Network troubleshooting including but not limited to basic networking protocols such as: TCP/IP, DNS, DHCP, and WiFi.

CHARACTERISTICS:

• Service oriented attitude is mandatory - "will do what it takes to get the job done right."
• Must be comfortable in a client facing environment and eager to engage in new client relationships.
• Must possess the ability to stay organized and work efficiently in a team.
• Enthusiasm with working and collaborating in a fast-paced and ever evolving environment.
• A spirit of perpetual learning and independent self-starter.
• Dress code - smart casual

TIME PERIOD:

12 week program

1 week training

End of May - End of August

Business hours schedule

Up to 40 Hours a week typically, depending on work load

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Additional Pay Details:

Compensation range is $15.00/hourly

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