Customer Engineer (Kubernetes)

Do you ever wonder what happens inside the cloud?
Headquartered in New York but based around the world, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. We are working on solving some of the most challenging and interesting technology projects around, on a scale unmatched by most.
We want people who are passionate about helping developers build, deploy, and bring their ideas to life.
DigitalOcean's product engineering organization enables customers to easily build highly scalable creative applications and services on our cloud platform. We serve a passionate developer community that has grown to love our intuitive simple design, easily configurable infrastructure, and intuitive tutorials helping craft and run their software in the cloud.
As a customer engineer on the DigitalOcean Kubernetes team, you will act as the technical advisor for business users. You will build internal/external tools and practices to help drive maturity of kubernetes adoption at scale. This is a senior engineering role under the Kubernetes business unit.
What You'll Be Doing:

• You will report to the product organization, while being closely aligned with engineering.
• Combination of engineering, support, technical leadership, and product sense.
• Act as the point of contact for highest-level engineering escalations.
• Act as the direct engineering interface with tech users using kubernetes at scale.
• Triage and help resolve technical escalations. Drive cross-functional coordination as needed.
• Come up with innovative tools and practices to scale triage, self-service troubleshooting, and hence drive costs lower, while delighting our users.
• Build DigitalOcean Kubernetes integration for technology partners.
• Running experiments to optimize user experience and increase adoption of Kubernetes and Container Registry products.
• Contributing to open-source projects and collaborating with our developer community.
• Finding emerging tools, trends, and methodologies and showing your team how to integrate them against existing systems and processes.
• Be a trusted advisor to key DigitalOcean customers and act as a liaison between customers and internal teams.

What You'll Add To DigitalOcean:

• Exemplify DigitalOcean values.
• Knowledge of object-oriented programming and microservices.
• Experience with Docker and/or Kubernetes.
• Software development in Go and/or Python.
• Experience in troubleshooting, customer success, or on-call engineering.
• Enjoy working with customers and driving cross-functional engagements.
• Passion for identifying and solving problems at scale.
• Strong analytical, communication, and organizational skills.
• Genuine interest in DigitalOcean as a company and excitement to use our products in your projects (if you haven't already!)

Why You'll Like Working for DigitalOcean:

• We reward our employees . The salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
• We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
• We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, unlimited vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
• We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*This is a remote role
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