Customer Engineer Manager

Customer Engineer Manager

Description

Technical Service Support Manager

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

We are looking for a talented Customer Engineer to join our team specializing in Service Support for our Distribution Segment in Portland, Oregon

In this role, you will make an impact in the following ways:

• Assist with development of robust quality system for enclosure packagers. Execute once complete
• Support account managers with pre-sales application engineering work.
• Mentor application engineers & customer technicians.
• Assist with creation of commissioning scripts.
• Support onsite customer & issue resolution.
• Assist Account Manager with ownership of Customer Plan for each Account.
• Support FWT through onsite support of test & support issuance of FWT.
• Support Global Strategic Data Center Initiatives.

To be successful in this role you will need the following:

• Significant level of relevant work experience, including supervisory experience, required. Prior experience in a technical role is highly preferred.
• Manages a team of field support engineers for Strategic Data Center site commissioning activities.
• Candidate must have extensive experience with complex PG systems, problem solving, customer interface, and other related site commissioning functions.
• Must also have demonstrated leadership skills.

Skills:

• Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization's goals.
• Cultivates innovation - Creating new and better ways for the organization to be successful.
• Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Education, Licenses, Certifications

Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Significant level of relevant work experience, including supervisory experience, required. Prior experience in a technical role is highly preferred.

Manages a team of field support engineers for Strategic Data Center site commissioning activities. Extensive US travel is required. Candidate must have extensive experience with complex PG systems, problem solving, customer interface, and other related site commissioning functions. Must also have demonstrated leadership skills

Compensation and Benefits

Base salary rate commensurate with experience, range: $108,000-162,00.00. Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Job SERVICE

Primary Location United States-Oregon-Portland-US, OR, Portland, Cummins Northwest Inc

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 19, 2023, 1:00:00 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Req ID: 230004JA