Customer Engineer, Small Medium Businesses, Startups, Google Cloud (English, Thai)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 1 year of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
• Ability to communicate in English and Thai fluently to support client relationship in the region.

Preferred qualifications:

• Experience prospecting, building, and maintaining new customer relationships from scratch, with excitement for building out Greenfield territories.
• Experience working with, and passion for, the small medium business and startup ecosystem.
• Understanding of common systems management concepts such as image management, patching, automated deployment, etc.
• Understanding of security concepts such as encryption, identity management, access control, attack vectors, and pen testing.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud to our customers across the startup ecosystem. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will understand customers' business and technical requirements, and persuasively present solutions on Google Cloud.

In this role, you will focus on customer opportunities as a technical generalist, spanning infrastructure modernization, application modernization, data analytics and more. You will be a part of a diverse team working in an environment of respect and inclusion where we promote equal opportunities to succeed.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth Google Cloud expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Workdirectlywith Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Lead prospecting and acquisition of new logos, creating and building customer relationships from scratch, and establishing yourself as a trusted advisor on their long-term technology and business decisions.