Customer Engineering Manager, Google Cloud

Minimum qualifications:

• Bachelor's degree in Computer Science, Mathematics, or related field, or equivalent practical experience.
• 12 years of experience serving as a technical sales engineer in a cloud computing environment or experience in a customer-facing or partner-facing or technical role.
• Experience leading and managing a team.

Preferred qualifications:

• MBA or Master's degree in Computer Science or related field.
• Experience promoting infrastructure software, databases, analytics tools, or applications software and experience exceeding sales goals.
• Experience with large, complex commercial and legal negotiations working with procurement, legal, and business teams.
• Ability to present to all audiences, engage with C-level executives in business and technology transformation, and work with emerging technologies, methodologies, and solutions in the cloud/IT technology space.
• Ability to inspire/grow teams in a sales environment and influence cross-functional teams.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineering Manager, you will lead a team of pre-sales Customer Engineers who engage with sales prospects, understand and assess customer requirements, prepare and present demonstrations of Google's Cloud products and services, guide customers through implementation and production deployment, and address and overcome technical objections that arise throughout the sales process.

In this role, you will manage a team of pre-sales engineering professionals. You will also maintain personal technical expertise and be prepared to engage directly with prospects as the opportunity presents itself. In addition, you will work cross-functionally with our Product, Support, Engineering, and Sales teams.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $181,000-$265,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Collaborate with Sales and Customer Engineering (CE) management to determine proper staffing levels to support business goals, establish job requisitions, assemble applicant pools, and lead interview team to fill open positions.
• Organize, train, and equip the CE Team. Assess CE team's go-to-market readiness, identify gaps in CE preparedness, and build plans to ensure the CE team is properly trained and equipped to successfully perform in support of annualized business goals.
• Work with Google Cloud Sales team leadership to identify, qualify, and prioritize coverage for business opportunities. Participate in periodic opportunity review meetings providing insight into how to best secure technical success.
• Work with the sales account team, customer support, product management, customer solutions, and engineering to resolve product problems affecting pre- and post-sales customer satisfaction.
• Travel up to 50% as required.