Customer Engineering Operations Lead

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

The Customer Engineering (CE) team works with customers, sales, business development, customer delivery, product management, and R&D to provide pre-sales engineering support and post-sales professional services to Fixed Networks customers in the Americas region. The Customer Engineering Operations role partners directly with senior management for operations activities within the North America (NAM) and Latin America (LAT) regions.

What you will learn and contribute to

As part of our team, you will contribute in the following capacities:

• FINANCE
  • REVENUE RECOGNITION - verify new billable projects are established correctly in systems to insure accurate revenue recognition. Monitor customer acceptance and confirmation process to insure timely and accurate revenue recognition. Ensure orders and journal entries are generated to distribute revenue to organization as forecasted. Investigate and resolve discrepancies and potential roadblocks.
  • COST ANALYSIS - verify billable projects are established correctly and monitor costs charged to projects and cost centers. Ensure required journal entires are generated and resolve any discrepancies. Track project margin and report against margin targets.
  • FORECASTING - coordinate yearly revenue and subcontractor forecast processes and coordinate review calls with CE Management and Business Development to establish and align forecasts.
• REPORTING
  • CURRENT WORKING VIEW (CWV) - maintain the current working view database and coordinate reviews with CE Management to ensure actual and forecasted revenue is accurate. Review new opportunities submitted by Sales with CE management for Professional Services opportunities. Apply financial and cost updates to projects from data obtained from reports/systems.
  • OPS REVIEW - coordinate monthly OPS Review package preparation and status calls for regional teams. Create charts reporting monthly and year-to-date results for revenue/cost/margin status, forecast updates, subcontractor status, departmental utilization, etc.
  • LAB INVENTORY - coordinate lab asset inventory management. Maintain lab inventory and control equipment sharing process between CE teams.
• BUDGETING
  • SUBCONTRACTORS - meet with CE Management/Delivery/Subcontractors quarterly to determine forecast. Generate quarterly purchase orders. Approve subcontractor hours charged weekly and approve bi-weekly/monthly invoicing.
  • OPEX - plan and confirm OPEX budget for CE team. Generate approved internal and external purchase orders.
  • CAPEX - plan and control CAPEX budget for CE team. Generate approved CAPEX requests via CAPEX workflow tool/process. Generate internal and external purchase orders.

Your skills and experience

You have:

• A degree in Accounting or related field and at least 4 years practical work experience
• Knowledge of SAP, SalesForce, and Blue Planet
• Knowledge of Microsoft Excel, Access Database, and Power Point
• Knowledge of Power Bi
• Knowledge of SRM

It would be nice if you also had:

• Knowledge of ELF
• Knowledge of ALPIM
• Knowledge of Lawson

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered; full time remote work is possible in this role.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.