Customer Experience (1 year contract)

Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Mudah.my

Mudah.my is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit mudah.my for more information

Job Description

About the Job

Responsibilities answering phone calls, from customers interested in buying a vehicle at your car dealership. Other duties include setting up appointments between customer and inspector, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. 

Responsibility

• Managing all incoming leads for buying and selling of cars.
• Managing all whatsapp chat, calls and enquiries regarding mudah auto products.
• Setting up inspection appointments.
• Setting up car valuation for end users who intend to sell to mudah auto.
• Setting up car viewing and testing
• Pre-Sales, profiling to filter the qualification of loan, collection of documents for verifications.

Qualifications

• Good communication – in English and Malay.
• Preferable someone with one to two years in Customer Experience 
• Knowledge in automotive industry will be an added advantage.
• Has knowledge in Google sheets, Microsoft excel, CRM tools is an added advantage.
• Able to work from office (Petaling Jaya)
• Working hours is 9am – 6pm, 2 off days in a week but in rotation basis.

Additional Information

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