Customer Experience - Account Manager

At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.

We are currently seeking an Account Manager to join our Customer Experience team in Wichita, KS. As an Account Manager you will have the opportunity to manage the account team across the contact center and provide account support.

A successful candidate will have:

• Exemplary customer service experience
• Confident and articulate communications skills
• Initiative and strong work ethic
• Problem resolution skills
• Strong attention to detail
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Essential functions of the role:

• Supervises and engages in a customer experience that is personal and relevant across all touchpoints and communication methods
• Manage, coach and participate in the promotion of products and services
• Manage the day to day account team operations and supervise call queues
• Establish sales goals for team and hold associates accountable to performance
• Partner and develop effective relationships with other business units, vendors, and team to strengthen resources for customer resolutions

Requirements

• High school diploma or equivalent required
• 2-3 years of customer service experience required
• Bank experience preferred
• Leadership experience preferred
• Proficiency with large server based applications and Microsoft Office products preferred

Hours:

40 hours - any shift during that time

Monday - Friday: 7:30 AM - 8:05 PM (hours will vary)

Saturday: 8:30 AM - 2:00 PM (Rotating)

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.