Customer Experience Administrative Assistant

LIFE IS SHORT. DO WORK THAT MAKES A DIFFERENCE
 

BCA Financial Services, Inc. is seeking a full-time Customer Experience Administrative Assistant for our Customer Experience department. This is a great career opportunity for a detail-oriented person with exceptional oral and written communication skills. A working knowledge of patient co-pays, deductibles, financial assistance and/or charity care, hospital billing, and medical insurance would be a plus for this position.
Essential Functions:

• Telephone reception
• Receive deliveries and visitors, manage visitor access, and maintain logs
• Voice mail and e-mail retrieval and subsequent transcription to logs and accounts
• Mail management to include preparation of outbound physical mail pieces and processing and distribution of inbound physical mail pieces, including facsimiles
• Postage management, maintaining an adequate supply of physical and electronic postage and maintaining records of purchase and use
• Image electronic and paper media to BCA’s proprietary imaging system referred to as B-Cat
• Retrieval of information and transcription to accounts to assist in downstream processes
• Maintain established productivity and performance standards on a consistent basis
• Pursue training and development opportunities; strive to continuously build knowledge and skills, share expertise with others
• Communicate trends and concerns
• Assist in special projects and perform other duties at the discretion of leadership
• Use discretion in handling confidential matters

Job Requirements

• High school diploma or equivalent
• Required to work from our office located at 18001 Old Cutler Road, Miami, FL 33157
• Previous experience working in an administrative support role
• Customer service mindset
• Strong interpersonal and communication skills
• Demonstrated flexibility to adapt to shifting demands and competing priorities
• Exceptional reading, writing and oral communication skills

Salary & Benefits

• Monday through Friday work schedule
• Business casual work environment
• Medical, GAP, Dental, Vision, and Life Insurance
• 401k - with a company match!
• Paid Time Off and Paid Holidays
• FREE Parking!

BCA Financial Services, Inc. is an Equal Opportunity Employer
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