Customer Experience Advocate

At monday.com, we’ve quickly evolved from a startup to a publicly traded, multi-product leader, thanks to our outstanding Customer Experience (CX) team.Joining our global CX department means embracing a dynamic role that transcends traditional support. You’ll work autonomously, focusing on resolution-driven interactions and delivering innovative solutions. We equip you with top-tier tools, including cutting-edge AI and continuous professional development.Our diverse and inclusive environment values your unique insights, which drive continuous improvement. Whether collaborating with various teams or leading 1:1 screenshares with customers, your contributions will make a significant impact.



Why Choose Us?

• Impact and Innovation: We use the latest technologies and methodologies to ensure our processes are always at the forefront.
• Empowerment and Leadership: Join a team that values ownership, curiosity, and proactive problem-solving, and bring your unique insights to drive real change.
• Growth and Learning: Work in a high-paced environment where constant improvement and learning are part of the culture.

About The Role:

• Leading Customers to Resolution: Solve issues and challenges no one else can for our global customer base through various channels, including Email, Live Chat, Phone, and Screenshares.
• Creative Problem-Solving: Investigate and research to find innovative solutions for unique and intricate customer scenarios.
• Collaboration: Work with departmental and cross-functional teams to resolve customer issues and advocate for product improvements based on customer feedback

Social Title:

Customer Experience Advocate

Requirements

• Ownership: Strong work ethic with a sense of responsibility.
• Curiosity: Passionate about self-education, research, and continuous learning.
• Solution-Oriented: Will turn every stone to find the best solution for the customer's issue
• Adaptability: Thrives in adjusting to new challenges and environments.
• Confidence: Proactively question processes, offer insights, and suggest improvements.
• Resilience: Willingness to learn from mistakes and grow from feedback.
• Initiative: Resourceful and proactive in facing difficult situations.
• Empathy and Interpersonal Skills: Ability to connect with and understand customer needs, fostering positive and clear interactions.
• Language Proficiency: Fluency in spoken and written English at a native level.