Customer Experience Analyst

Who we are?

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

About the role

The Customer Experience Data Analyst will be responsible for developing and maintaining PowerBI dashboards and reports to provide data-driven insights into customer experience metrics and trends. This role will work closely with the Operations Governance and Reporting team, as well as cross-functional stakeholders, to ensure the delivery of actionable customer experience analytics.

We want to hear from you today if you can:

• Develop and maintain PowerBI dashboards and reports to visualize and analyze customer experience data.
• Collaborate with cross-functional teams to identify key customer experience metrics and data requirements.
• Perform data analysis to uncover insights, trends, and opportunities for improving the customer experience.
• Document data sources, data models, and report specifications to ensure transparency and consistency.
• Provide training and support to dashboard users to maximize the impact of customer experience analytics.
• Stay up-to-date on the latest PowerBI features and best practices to continuously improve reporting capabilities.
• Partner with the data engineering team to ensure data quality and reliability.
• Participate in the governance process to maintain data integrity and security.

Please note: The job can only be performed in the State location listed: Jersey City, NJ and Houston, TX.

What we are looking for

Qualifications:

• 3+ years of experience in data analysis, business intelligence, or customer experience analytics.
• Proficient in PowerBI, including data modeling, dashboard design, and report development.
• Strong SQL skills for data extraction and transformation.
• Excellent communication and presentation skills to effectively convey insights to stakeholders.
• Experience working with customer experience data, metrics, and KPIs.
• Familiarity with Agile/Scrum methodologies and project management tools.
• Bachelor's degree in a quantitative field such as data science, statistics, or business analytics.

Preferred Skills:

• Experience with data visualization best practices and design principles.
• Knowledge of customer experience frameworks and methodologies.
• Familiarity with Tableau or other BI tools.
• Understanding of cloud data architectures and data warehousing concepts.

What our employees like most about working for Corebridge Financial

• We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation. 
• Our “Giving Back” policy is at the core of our daily operations and guides our future progress. Don’t believe us? We put our money where our mouth is! Corebridge Financial, will give you up to 16 hours a year paid time off to volunteer in the community.
• Our people are at the forefront of creating value for customers and stakeholders and therefore we provide a generous benefits plan and competitive pay. Benefit package includes:

• Paid Time Off (Corebridge Financial recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 17 paid holidays per calendar year. 
• A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus Corebridge Financial automatically contributes an additional 3% into your 401K regardless of if you enroll or not.

For positions based in Jersey City, NJ the base salary range is $82,400 - $100,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits.

#LI-SAFG #LI-CW1

#LI-Hybrid

We are an Equal Opportunity Employer

Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: www.corebridgefinancial.com

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company