Customer Experience Analyst

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

The Global Services Customer Experience (CX) team has a mission to continually improve the Customer Experience for our customers. The CX Analyst will work in partnership with the CX Lead and key leadership stakeholders to execute and manage the global customer experience strategy, identify additional customer experience workstreams and expand to additional CX deliverables.
Job Description

The CX Business Analyst works closely with the Business Analyst team and Customer Experience team to help interpret and link CX and business information to develop, improve, and visualize underlying data and insights. Responsibilities also include implement, maintain, and troubleshoot analytics software and help stakeholders derive key insights from Tableau visualizations and data analysis. This position will work on a mix of established report types as well as specific, targeted projects.

Key Characteristics and abilities for this role

• Tableau Developer with an expertise to create visualizations that provide business insights for our operations groups serving global customers.

• Analyze, interpret, and link customer experience and business data to build insights.

• Independently mine data to translate business data needs into creative visualizations. 

• Collaborate with stakeholders at all levels.

• Research, analyze, and aggregate reports for management and executives that are timely, relevant, and accurate. 

• Support peers and stakeholders as a Subject Matter Expert (SME) through troubleshooting, analysis of results.

Competencies

• Problem - Solving: Organized and logical approach, breaking down complex issues into manageable parts and searching for outside-the-box solutions 

• Relationship Building: Builds strong working relationships and a positive work environment 

• Collaborator: Strong Team mentality. Able to work within different groups to achieve business goals.

• Results Orientation: Effectively executes on plans, drives for results and takes accountability 

• Curiosity: Desire to ask the “Why” and “What if” questions

Preferred Skills & Experience

• Must be proficient in the use and maintenance of Tableau Server and Tableau Desktop

• Expert level knowledge of SQL to write complex, highly optimized queries across large volumes of data

• Experience with various types of data repositories (e.g., data warehouses, data lakes, data marts)

• Working knowledge of machine learning and AI

• Excellent interpersonal and communication skills

• Ability to work well with and within multiple teams

• Strong data visualization and presentational skills 

• Strong analytical and problem solving skills 

• Flexibility to shift to changing needs of the business

• Ability to prioritize and manage multiple tasks

• Tableau experience preferred

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Basic Requirements

• Bachelor's degree or higher in mathematics, data science, computer science or related field
• 1+ year Customer experience background/knowledge required

Travel RequirementsNone
Relocation ProvidedDomestic
Position TypeNew Grad
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.