Customer Experience Architect

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Role

Digital marketing is advancing at a dizzying pace and companies are turning to the Adobe, the leader in enterprise marketing software, to stay ahead.

Adobe CXAs guide customers through transformative journeys by identifying tech and business services to boost their investments. Collaborating with sales teams, you'll gain insights across Adobe products and develop a roadmap aligned with customer goals. As a trusted advisor, you'll craft solution architectures using Adobe Dx Cloud suite to drive adoption and maturity. By staying aware of product strategy, consulting offerings, and sales pipeline, you'll deliver valuable business outcomes such as revenue growth, improved customer experience, and reduced marketing spend.

Working closely with internal teams like licensing, presales, product, and support, you'll capture valuable customer information, accelerate success, and provide exceptional experiences. This role offers an exciting opportunity to work with global enterprises, explore innovative technologies, and make a significant impact on Adobe's business and customer success.

What's in it for you?

This role offers an exciting opportunity to work with global enterprises, explore innovative technologies, and make a significant impact on Adobe's business and customer success.

Working with emerging technologies and diverse enterprise clients is a valuable experience. As a team member, you'll be interacting with global colleagues, gaining a comprehensive business understanding.

Your innovation and thought leadership drive Adobe's growth. Assisting customers in overcoming challenges and reaching objectives makes your contributions impactful and recognized.

What you'll do

• Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel.

• Lead and conduct business and technical discovery and workshop sessions with customers across multiple products.

• Problem solving, building strategies and creating innovative solution architectures uniquely tailored to customer objectives.

• Exude executive presence and think big picture.

• Develop robust recommendations, proposals, and scope of work documents for Adobe Consulting engagements.

• Mitigate risk by identifying critical project dependencies & gaps.

• Present your proposals to executive-level customers in a clear and compelling way.

• Help customers understand Adobe's diverse capabilities to drive transformation.

• Continuously improve the Solution Architecture team's knowledge, methodologies, and customer-facing collateral.

What you need to succeed

• Experience working in a world-class consulting or technology organization.

• Passion for solving customer problems and rapidly converting pipeline opportunities into closed deals.

• Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies.

• In-depth understanding of the typical use cases of Digital Platform implementations (CMS, Analytics, Personalization, eCommerce, DAM, Mobile strategies etc.) Balance of business and technology skill.

• Ability to articulate complex ideas in a simple and understandable manner.

• Identify business problems and tie your proposed solutions to measurable success criteria.

• Outstanding problem solving and analytical skills, including ability to build clear observations, analysis and conclusions based on customer interviews and data.

• Excellent customer-facing skills with experience addressing to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs).

• Exceptional communications skills both oral and written (e.g., PowerPoint presentations).

• Ability to multi-task and prioritize across multiple sales opportunities at the same time.

• Trusted colleague who can collaborate with multiple team members to arrive at the best solution.

• High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing areas.

• Bonus: experience in Solution Architecture, familiarity with Adobe Experience Cloud solutions, Customer Engineering or Delivery background.

• Willingness to travel 10-25% of the time

• MBA or equivalent advanced degree preferred

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $170,200 -- $265,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.