Customer Experience Associate

Flowcode is the offline to online company, building direct connections for brands and consumers. By unifying data-driven design with the latest in QR technology, Flowcode enables contactless connection with speed, security, and ease. Privacy-compliant, ultra-fast scanning, and designed with intention, Flowcode is the number one trusted QR provider. 

Founded by the former CEO of AOL and President of Google Americas, we are a team of large company executives, startup founders, engineers, scientists, artists, and designers - who are all data-obsessed. Flowcode is always looking to increase our potential as a company. We are focused on building a powerfully diverse workforce, not just because it is the right thing to do but because it expands the potential of our team exponentially.

 About the Customer Experience Associate Role 

We are seeking a Customer Experience Associate to become an integral part of our Online Sales and Service Team! You will be responsible for classifying and tagging paid customer information based on specific criteria to ensure accurate segmentation and analysis. Your expertise in data classification will support various teams, including sales, marketing, and customer success, in better understanding our customer base and tailoring strategies to meet their needs. This role offers an exciting opportunity to contribute to data-driven decision-making and play a vital role in the growth of our Flowcode self-service business. 

In this role, you will: 

• Data Classification and Tagging: Categorize and tag customer data based on predefined criteria, such as industry, redirects, online profiles and platform usage.

• Data Integrity and Accuracy: Ensure the accuracy and consistency of classified data by conducting regular audits, identifying discrepancies, and implementing necessary corrections.

• Segmentation and Personalization: Collaborate with the growth and sales teams to develop customer segments based on the classified data, enabling personalized campaigns and targeted messaging.

• Data Analysis and Reporting: Analyze customer data to identify trends, patterns, and insights that can contribute to strategic decision-making, and prepare reports or visualizations to communicate findings effectively.

• Collaboration and Communication: Work closely with cross-functional teams, including sales, marketing, customer success, and data engineering to provide support in customer data analysis

• Process Improvement: Continuously evaluate and improve data classification processes and methodologies to enhance efficiency and accuracy.

What we’re looking for: 

• Bachelor's degree in Data Science, Computer Science, Business, or a related field is preferred.

• Proven experience in data classification, data management, or a similar role.

• Strong analytical skills with the ability to interpret complex data sets and identify key insights.

• Proficiency in data analysis tools and software (e.g., SQL, Excel, Python) is required.

• Familiarity with CRM systems (e.g., Salesforce) and data visualization tools (e.g., Tableau, Power BI) is a plus.

• Attention to detail and a high level of accuracy in data classification and tagging.

• Excellent problem-solving skills and the ability to think critically and creatively.

• Effective communication skills to collaborate with cross-functional teams and present data-driven insights.

• Strong organizational and time management abilities to handle multiple tasks and meet deadlines.

• A proactive and curious mindset, constantly seeking opportunities to improve data classification processes and contribute to data-driven decision-making.

Preferred Qualifications:

• Ability to multi-task, organize, and prioritize work

• Motivated by the hunt - enjoys finding interesting data points and customers

• Growth mindset - enjoys working in a goal-oriented, team environment

• Self-starter, able to flawlessly multi-task, work independently with minor supervision, and thrive in a fast-paced and dynamic environment

• Excellent people skills, supporting interactions with colleagues, cross-functional and sometimes distributed teams, and customers

You can expect:

• A supportive, inclusive atmosphere on a team that values your contributions

• An attractive and equitable compensation package, including salary and stock options.

• A generous benefits program featuring unlimited vacation, comprehensive medical benefits, a parental leave policy, lunch stipends, team offsites, and much more."

More about Flowcode 

Our companion product, Flowpage, organizes your digital footprint in one mobile-first landing page, creating a seamless experience to more deeply connect with audiences while tracking real-time analytics. Paired together, our tech allows consumers and creators to connect the real world to the digital world instantly and magically. Flowcode is currently used by more than 60% of the Fortune 500.

Flowcode has been committed to growing a team with diverse backgrounds, capabilities, and perspectives since Day 1. We will always celebrate what makes us each unique and therefore take equal opportunity seriously. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

Flowcode has been recognized by Forbes as one of America's Best Startup Employers 2023.

We have a hybrid work culture (3-4 days in office) with our Headquarters located in Soho NYC.