Customer Experience Associate

Flowcode is the offline to online company, building direct connections for brands and consumers. By unifying data-driven design with the latest in QR technology, Flowcode enables contactless connection with speed, security, and ease. Privacy-compliant, ultra-fast scanning, and designed with intention, Flowcode is the number one trusted QR provider. 

Founded by the former CEO of AOL and President of Google Americas, we are a team of large company executives, startup founders, engineers, scientists, artists, and designers - who are all data-obsessed. Flowcode is always looking to increase our potential as a company. We are focused on building a powerfully diverse workforce, not just because it is the right thing to do but because it expands the potential of our team exponentially.

 About the Customer Experience Associate Role 

We are seeking a Customer Experience Associate to become an integral part of our Online Sales and Service Team! You will be responsible for fostering positive relationships with our self-service customers with the ultimate goal of driving activation and full adoption of the Flowcode suite. You will handle one-on-one onboarding sessions and be responsible for curating onboarding materials to assist in scaled customer support and training.  You will also be responsible for tagging and labeling new paid self-service customers to understand customer use cases and verticals to include in onboarding materials. The ideal candidate is an excellent communicator, possesses strong problem-solving skills, and is passionate about delivering exceptional customer experiences.. This role offers an exciting opportunity to contribute to customer activation and play a vital role in the growth of our Flowcode self-service business. 

In this role, you will: 

• Engage with customers via various communication channels (email, Zoom, phone, SMS, chat) to assist with demos, address inquiries, resolve issues, and provide information on Flowcode features.
• Proactively identify opportunities to enhance the customer experience and promote customer loyalty.
• Categorize and tag customer data such as industry, use case, company, etc to build online profiles.
• Collaborate with the growth and sales teams to develop customer segments based on the classified data, enabling personalized campaigns and targeted messaging.
• Analyze customer data to identify trends, patterns, and insights that can contribute to strategic decision-making and onboarding content
• Work closely with cross-functional teams, including sales, product, customer success, and data engineering on improving the customer experience, resolving issues, and upselling qualified leads. 

What we’re looking for: 

• Bachelor's degree 
• Exceptional communication skills, both verbal and written, with the ability to effectively engage and build rapport with customers.
• Strong problem-solving and decision-making abilities, with a focus on delivering practical and timely solutions.
• Strong organizational and time management abilities to handle multiple tasks and meet deadlines.
• A proactive and curious mindset, constantly seeking opportunities to improve the customer experience and offer scaled ways to educate our customers

Preferred Qualifications:

• Ability to multitask, organize, and prioritize work
• Motivated by the hunt - enjoys finding interesting data points and customers
• Growth mindset - enjoys working in a goal-oriented, team environment
• Self-starter, able to flawlessly multi-task, work independently with minor supervision, and thrive in a fast-paced and dynamic environment
• Excellent people skills, supporting interactions with colleagues, cross-functional and sometimes distributed teams, and customers

You can expect:

• A supportive, inclusive atmosphere on a team that values your contributions
• An attractive and equitable compensation package, including salary and stock options.
• A generous benefits program featuring unlimited vacation, comprehensive medical benefits, a parental leave policy, lunch stipends, team offsites, and much more."

More about Flowcode 

Our companion product, Flowpage, organizes your digital footprint in one mobile-first landing page, creating a seamless experience to more deeply connect with audiences while tracking real-time analytics. Paired together, our tech allows consumers and creators to connect the real world to the digital world instantly and magically. Flowcode is currently used by more than 60% of the Fortune 500.

Flowcode has been committed to growing a team with diverse backgrounds, capabilities, and perspectives since Day 1. We will always celebrate what makes us each unique and therefore take equal opportunity seriously. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

Flowcode has been recognized by Forbes as one of America's Best Startup Employers 2023.

We have a hybrid work culture with our Headquarters located in Soho NYC.