Customer Experience Associate Account Manager

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Customer Experience (CX)

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

What you will learn and contribute to

Are you ready to learn and grow in a career, while making a difference? Are you passionate about customer strategy? We are looking for an Associate Account Manager that will support customer teams responsible for selling to our North American customers, while learning the full scope of Nokia's sales functions in preparation to fulfill a full Account Manager role. As a participant in our Emerging Professionals in Customer Experience (EPiCX) program, our comprehensive sales development program, the Associate will have the opportunity to be exposed to the full sales life cycle, engage with different customer teams and sales support functions, and establish their role in helping our customers navigate advancing technology.

**This role does not offer sponsorship or relocation**

In this job you will:

Support assigned customer team in achieving business financial objectives in respective customer accounts.

• Learn to cultivate sales relationships for strategically important accounts / within broad product or business areas and develop sales strategies and practices to achieve order and revenue targets and service goals for the customer accounts.
• Partner with sales engineers to understand customer challenges and requirements, then drive orders by collaborating on innovative solutions and product development in support of operator needs.
• Participate in pricing strategies as well as contract negotiations and provide sales support to generate orders.
• Learn to maintain a sales forecast and build a sales funnel in Saleforce.com which includes high and low probability opportunities

Your skills and experience

You have:

Bachelor's degree in Computer Science, Engineering, or related technical field or Bachelor's degree in Business or Finance with strong interest in technology sales

• Detail oriented, relationship-building skills and focus on a high level of customer service
• Willingness to contribute with creative, out-of-the-box solutions, to problems arising in a dynamic environment, under high market pressure
• Ability to travel up to 25-30% of the time in first year; travel requirements may increase in future years with experience, consistent with the face-to-face nature of our sales engagments
• Excellent written and verbal communication skills
• Experience with Microsoft Office tools.

It would be nice if you also had:

Experience with Salesforce software platform.

• Previous internship/work experience in sales support role.
• Experience in a high tech and/or telecom environment.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.