Customer Experience Associate - Full Time

Customer Experience Associate (Remote)

About Nisolo

Nisolo is a rapidly growing sustainable fashion e-commerce brand made up of smart, creative, and thoughtful people who are passionate about using their work as a force for good. We are working together to grow a household name brand and push the fashion industry in a more sustainable direction.

About The Role

Nisolo is seeking a full time Customer Experience Associate to provide an exceptional experience through email and chat to our customers. 

About you

• You are a positive, proactive person who embodies humility, curiosity and a genuine desire to problem-solve and help others.
• You respond positively to constructive feedback and adapt quickly to change.
• You care about providing an excellent customer experience.
• You are a natural team-player who will take initiative and work both independently and part of a team.
• You strive to continuously improve and grow in all areas. If you don’t know an answer, you will go find one. 
• You are a self-starter and attentive to detail.
• You are motivated at least in part by a commitment to social impact in your daily work.
• You’re not afraid to have a little fun every now and then.

Responsibilities

• Delivers a positive, friendly experience to our customers through written conversation and service.
• Answers customer inquiries from SMS, email, chat and recommends solutions for customer issues.
• Knowledgeable and able to communicate about Nisolo’s values, product, and our industry. Excited to ask questions and learn!
• Communicate efficiently and accurately about our products, sizing and features, as well as company policies.
• Troubleshoot when necessary and proactively communicate with management regularly to ensure that complaints are forwarded to the correct department for investigation.

Skills & Qualifications:

• 1-2 years of experience working in customer-facing roles preferred
• Experience working in Gladly, or similar CRM system
• High school diploma or GED equivalent
• Excellent written and verbal communication skills
• Google G Suite and Microsoft Office, including PowerPoint, Word and Excel
• Strong organizational skills and work ethic
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• Strong collaborative and detail oriented skills
• Able to work in a fluid, fast-paced environment
• Ability to quickly navigate between internal systems
• Strong, positive attitude with high integrity

Compensation: $17.68 per hour. 40 hours per week.

Location: Nashville, Tennessee (Candidate must be based in Tennessee. Work environment remote).