Customer Experience Associate - Remote (Florida/Texas/Indiana preferred)

Hi, we’re Nuts.com!
We’re changing the landscape of snacking on nuts, dried fruit, chocolate and more! We planted our roots in Newark, New Jersey during the Great Depression, selling premium nuts on Mulberry Street’s open-air market. We’ve come quite a long way since then, taking our multigenerational family business online in 1999. Even after 90 years, we continue to pride ourselves in expertly sourcing the highest quality foods and treating our customers like family.  

What’s our team like? We’re driven, collaborative, and entrepreneurial. Energy and passion power our business and we look for candidates who share in that excitement to help us continue to build something special. 

The role

Our talented team is looking for a free-thinking, relationship-building, quick-witted, detail-oriented, and high-energy multi-tasker to help take the Customer Experience Team to the next level of greatness. We’re drawn to dynamic problem solvers who are eager to learn about our 4,000+ products.

Those who excel in the Customer Experience Team will be “people persons” with deep emotional intelligence, empathy and interest in joining a values-led organization.

*This is a full time remote position and therefore, a stable and secure wifi is required. Some evening and weekend availability may be required based on support operating hours*

What you'll do

• Connect with and delight our customers through multiple channels including, email, live chat, and phone
• Handle customer issues and develop creative solutions to any problems that may arise
• Promote the Nuts.com brand while constantly looking for ways to improve the customer experience
• Become an expert on the extensive and constantly evolving Nuts.com product line
• Master new technologies and systems while striving to improve internal processes
• Work actively to increase customer retention and sales while achieving operational metrics
• Complete additional administrative or operational tasks and ad hoc projects as assigned

What you'll bring

• 6 months+ of customer service experience with a passion for solving problems in a fast-paced environment
• Excellent writing skills with great attention to detail; we will require a writing sample!
• Stable and secure wifi, as this position is remote
• A strong work ethic with a positive approach and great energy
• Ability to make even the most persnickety person smile and laugh
• Empathy and mastery of effective listening
• College degree (Liberal Arts majors encouraged!) preferred and experience working in a fast-paced environment will get you bonus points
• Ability to juggle multiple tasks without becoming visibly overwhelmed or flustered
• Availability in the evenings and weekends a must
• Bilingual in Spanish and English is a plus!

What we offer

• A challenging role in a rapidly evolving business
• Hourly pay rate of $16/hour with opportunity for overtime!
• A talented customer experience team who are best-in-class

EEO STATEMENT
Nuts.com is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.