Job Description
The Crown Is Yours
As a Customer Experience Associate you'll be the frontline connection between our customers and our products. In this role you'll answer questions solve problems and represent the voice of the customer across the company. You'll develop deep product knowledge and use that expertise to deliver fast accurate and thoughtful support that keeps our customers engaged and connected.
What You'll Do
- Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner.
- Manage high-quality communications with our customers across several channels including phone email chat and social media.
- Promote our brand through conflict resolution abilities and effective communication skills.
- Advocate for our players to help us grow the business.
What You'll Bring
- Bachelor's degree or equivalent work experience is preferred.
- Prior online customer support or relevant experience.
- Ability to effectively communicate with customers across phone email and chat.
- Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am which includes 5 days of work with 2 days off.
- Strong collaboration and communication skills.
- Proficiency with ServiceNow or other ticketing processor systems as well as Microsoft Office product suite.
- All applicants must be at least 21 years of age due to state(s) licensing requirements.
The US base salary range for this full-time position is 19.00 USD plus bonus equity and benefits as applicable. Our ranges are determined by role level and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry we'll guide you through the process if this is relevant to your role.
Skills Required
- Bachelor's degree or equivalent work experience
- Prior online customer support or relevant experience
- Ability to effectively communicate with customers across phone email and chat
- Strong collaboration and communication skills
- Proficiency with ServiceNow or other ticketing processor systems
- Proficiency with Microsoft Office product suite
What the Team is Saying
DraftKings Compensation & Benefits Highlights
What are DraftKings's perks and benefits like?
DraftKings offers a comprehensive benefits package designed to support employees’ health financial wellbeing and work-life balance. This includes medical dental and vision coverage along with mental health resources wellness programs and flexible paid time off. Employees also receive family support benefits including 14 weeks of 100% paid parental leave for all global team members as well as fertility adoption and childcare support.
Financial benefits include a 401(k) with company match equity opportunities and professional development support.
In addition DraftKings provides workplace perks such as free meals and snacks commuter benefits and a collaborative fast-paced culture with hybrid or remote flexibility depending on the role.
DraftKings Insights
What We Do
It's simple at DraftKings we believe life is more fun when you're in on the action. For that reason we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best most trusted and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets developing cutting-edge products and shaping the future of responsible gaming.
Why Work With Us
Here “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth help us win as a team and create unforgettable moments for our customers. Ready to own what’s next?
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DraftKings Teams
DraftKings Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
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Date Posted
05/28/2026
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