Customer Experience Coordinator

At Teads, we value the experiences that our clients have with our brand at every step.  We believe that:

• Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients
• The sum of all interactions that a client has with the Teads brand impacts their overall experience and that no detail is too small to perfect
• By being proactive and intuitive, we can leave our clients feeling energized

About the Role

As a member of the Customer Experience team, the Customer Experience Coordinator is an entry level function and will be part of a team responsible for every phase of the customer journey.  This includes, but is not limited to, reporting on key client metrics, executing screenshots and assisting with other support activities.

Outcomes

The Customer Experience Coordinator will be responsible for achieving the following outcomes within the first year:

• Within 1 month of hire: successfully complete formal onboarding program
• Within 3 months of hire: demonstrate ability to manage basic tasks within allotted deadlines
• Within 6 months of hire: demonstrate full autonomy on basic tasks
• Within 9 months of hire: identify areas of inefficiency and establish projects and processes to improve that area
• Within 1 year of hire:  demonstrate basic understanding of the full customer experience

Responsibilities

The ultimate aim of the Customer Experience Coordinator is to achieve the outcomes listed above. In order to achieve those outcomes, we imagine that the Customer Experience Coordinator will spend their time in the following ways:

Activation and Delivery

• Executing screenshots and demos for customers
• Implementing third party ad server pixels into our creative enhancement studio for campaign tracking purposes
• Manipulating reporting to address the specific needs of our customers
• Managing basic projects based on current business needs

Qualifications

• Bachelor’s Degree, Associate Degree or equivalent work experience preferred
• Has a proven track record of exceptional time management – effectively plans long-term and big picture projects, while maintaining day-to-day effectiveness
• Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve
• Has a track-record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker
• Has some understanding of the intricacies of tactical systems and processes (e.g., third party ad servers, verification vendor platforms, DSPs, Salesforce, etc.) 
• Cultivates and maintains strong, productive relationships with a range of internal and external stakeholders
• Possesses exceptional written and verbal communication skills
• Takes a collaborative approach to their work; understands the limitations of their own perspective and works hard to understand the interests/perspectives of others
• Team player

 ===== ABOUT TEADS =====

Teads operates a leading, cloud-based, end-to-end technology platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach 1.9 billion unique monthly users* in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies and publishers through a team of 1000+ people in 30 countries.

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.

*Global reach as of October 2021