Customer Experience Development Manager

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.

We are looking for Customer Experience Development Manager to make an impact!

• Drives satisfaction & loyalty through comprehensive understanding and continuous improvement of our customer's experience
• O btains customer satisfaction & loyalty feedback from surveys and other relevant sources
• E nsures specific issues detected are promptly managed and closed
• B uilds and shares analysis of the key satisfaction and loyalty drivers, the competitive positioning, and the benchmark positioning
• S ets customer experience improvement priorities
• D rives customer experience improvement actions and deploys best practices via CI methodologies (Lean, Six Sigma, Kaizen,...)
• E nsures deployment and operation of the customer experience in their perimeter

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• At least 3 years experience in continuous improvement or data analysis
• Fluent in English communication
• Customer oriented mindset
• Strong influence skill with global mindset
• Change management skill
• Engineering background will be a plus