Customer Experience Executive

Minimum Requirements:

• At least completed second year in college or vocational course or undergraduate.

• Minimum of 6 months BPO experience

• Experience in Customer Service, Sales, Billing, Collections, and Technical Support is preferred but not required

• With Excellent English Communication (Oral and Written)

• Experience on the phone, email, and live chat support is preferred but not required

• Has strong verbal and written communication and comprehension skills

• Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction

• Resourceful, able to multitask, and has high attention to details

• Self-motivated and able to work independently as well as contribute to cross-functional and global teams

• Flexible and can quickly adapt to adjust to frequent process and information changes

• Can work under pressure

Preferred Requirements:

• Ability to show empathy

• Proven track record of delivering results in a high-pressure environment

• Well-developed commercial acumen, negotiation, and influencing skills

• Strong attention to detail, a mature positive, and a strong work ethic

• Take ownership of the customer’s assistance request to find a solution to meet the customer’s circumstances

• Capacity to work with people in crisis and an understanding of the behaviors of people who are experiencing significant personal crisis

• Strong written and oral communication, conflict management, negotiation, interpersonal and customer service skills, and the ability to advocate on behalf of others

• Demonstrated ability to work effectively in a team environment maintaining collaborative relationships with internal and external stakeholders that include government and other community service providers.

• Effective and demonstrated organizational, time management, and problem-solving skills with the ability to manage and meet the demands of multiple tasks and competing priorities.

• High level of professionalism including the confidential management of all organizational and client information.

• Previous experience in Collections and/ or hardship campaigns (preferable)