Customer Experience Insights Professional at Trendyol

Customer Experience Insights Professional

Company

Trendyol

Location

Dubai

Type

Full Time

Job Description

Team: Customer Experience Insight & Quality & Training

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

We are seeking a curious and driven Customer Experience Insights Professional to join our international growth journey, focusing on uncovering local consumer insights in Gulf. You will leverage your local knowledge and expertise to help shape strategies, improve customer experience, and drive business growth. You’ll join a small, agile team responsible for all international consumer insight and research initiatives.

Responsibilities

Discover key consumer insights that inform growth strategies and enhance customer experience.

Collaborate closely with internal stakeholders to address insight-related requests and support decision-making.

Manage end-to-end research processes for quantitative (questionnaire preparation, data analysis) and qualitative studies (interview guides, focus group/moderation, insight generation).

Translate research findings into actionable insights and recommendations for cross-functional teams.

Analyze customer feedback from surveys, operational data, contact centers, social media, and research studies to identify pain points and opportunities.

Benchmark competitors and perform test orders to evaluate first-hand customer experiences.

Propose new research projects, methodologies, and initiatives to enhance consumer centricity.

Expected Qualifications

Bachelor’s degree in Statistics, Business Administration, Economics, or related fields; Master’s is a plus.

Extensive (min. 5 years) experience in service sectors (FMCG, finance, telecom) or market research agencies; e-commerce experience is a plus.

Strong knowledge of market research methodologies; experience in both qualitative and quantitative research is highly valued.

Customer-centric and analytical mindset with the ability to turn data into actionable insights.

Excellent communication, persuasion, and teamwork skills; able to thrive in a fast-paced, dynamic environment.

Native in Arabic with excellent verbal, written, and presentation skills in English.

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