Customer Experience Intern

As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future!

Summer Internship Program

Our 10-week program is designed to increase future employment potential for prospects while providing a valuable resource to the business. This Summer Internship will appeal to proactive and self-motivated college juniors/seniors with a genuine desire to learn about the energy business and industry. During the internship, candidates will work on real projects and have real responsibilities. NRG aims to help candidates build strengths, gain skills that can be transferred to any workplace, and stand out from the crowd.

Ideal Candidate

This Intern role within the organization is a Customer Experience Intern basedin Houston, TX. NRG is looking for self-driven, high-caliber individuals who can grasp complex commercial issues and harness information to deliver solutions. In return, NRG will provide the support, guidance, and opportunities to help our ideal candidate be successful. As the emerging talent and a valuable future asset, NRG seeks to help candidates make significant impact, inspire people, and provide exceptional customer service.

Customer Experience Intern Responsibilities include:

• Support the customer experience (CX) team on survey program development and management, customer insights, employee engagement, and strategic CX initiatives the drive customer loyalty
• Perform other duties as assigned

NRG Interns need to be able to demonstrate the following behaviors:

• Build and maintain effective working relationships; Communicate/collaborate effectively
• Have a positive impact through self-awareness and social skills
• Deliver excellent customer service
• Take initiative and set high standards for self
• Look at the bigger picture and recognize the impact of your actions
• Learn from experience to perform in new or changing situations
• Focus energy on what will make a difference and deliver exceptionally

Minimum Qualifications

• Degree discipline: Business / Marketing
• Must have completed second year of college with a 3.0 GPA or higher
• Must be eligible to work in the United States without sponsorship
• NRG and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability

Working Conditions

• Open office environment

Primary Location of Employment:

• Houston, TX
• Based on placement, location, the schedule of your work week will be a hybrid work schedule: a combination of remote work and in-office per team needs

NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.

Nearest Major Market: Houston