Customer Experience Intern

What You'll Do

As a Customer Experience Intern, you'll be partnering with Customer Experience team members to bring experiences to life, as part of the larger experience team in our US Benefits and Protections business, which also includes the User Experience team. This role will provide support in the development of customer experiences, as well as translation of the vision into tangible business goals and capabilities. Influence in the customer experience function extends to a variety of abilities, with focus on understanding the customer through insights and identifying the problems to be solved.

Though your experience, here's where you may assist:

• Socializing customer insights across business functions to bring action
• Uncovering and refining additional customer insight sources
• Cataloging & prioritizing insights for long-term sustainable use
• Analyzing available data to partner with team members on project work

This area partners with many areas within Principal which includes teams like new business, marketing, product management, sales and compensation, technology, finance, and many more. Getting to know the many areas in our organization is a phenomenal way to learn and develop your skills and build lasting professional relationships!

Who You Are

• Currently pursuing or completed undergraduate degree in a relevant degree program such as marketing, data analytics, psychology, organizational design, research, design, or general business degree
• The ability to take initiative, be a self-starter, collaborate with individuals at all levels, and build relationships required
• Strong communication skills (written and verbal) and leadership skills influence proven through formal positions in student organizations, community involvement or employment experiences.
• 3.0 GPA or higher
• Experience with Excel or Power BI preferred
• Exposure to Medallia or Qualtrics preferred

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$18 - $18 / hour

Additional Information

Our Internship Culture

Join an established program that provides hands-on experiences for 200+ interns each year! You'll learn new skills with dedicated teams and mentors, build your professional network and collaborate across a global Fortune 500 company. We care about offering you diverse experiences and exciting challenges that push you to reach for bigger life goals, all while enjoying our flexibility and work life balance. Join us for events such as our Executive Speaker Series, gain career direction, and much more! https://www.principal.com/about-us/careers/internships

Summer Internship Stipend

You will receive a lump sum stipend of $3,000 (net of taxes). This amount is intended to support incidental expenses you may incur as part of your internship. The Company will provide a tax gross-up on this stipend amount listed above as a financial benefit but is not intended to compensate for all tax liabilities.

Work Environments

This role offers in-office and hybrid (blending at least three office days in a typical workweek) work arrangements between May-August in Des Moines, IA.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our interns.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will be accepting applications for at least 3 days from when the job was originally posted, after which we may keep open or remove the posting based upon applications we receive. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond 3 days of the original posting date.

Original Posting Date

10/6/2023