Customer Experience Manager

Join Lusha, where culture isn't just a label—it's our DNA. We're dreamers, innovators, and learners, driven by simplicity, collaboration, and trust. At Lusha, every voice matters, and together, we shape a company we're proud of. Ready to be part of something truly unique? Join us and let's grow better together.

As a Lusha employee, you’ll empower B2B sales professionals globally to unlock lucrative revenue opportunities and drive sustainable growth. With over 1 million users and a database of 200+ million entries, your contributions will directly impact our customers, revolutionizing the way they approach sales and positioning them for long-term success in a competitive marketplace. With 40,000 new signups benefiting from our dynamic platform each month, your role is crucial in continuing to enhance and expand our offerings. You’ll help deliver exceptional value to our growing user community, ensuring they have the best tools at their disposal to succeed in a competitive marketplace.

We’re looking for a Customer Experience Manager to understand client needs, deliver tailored solutions, and enhance our customer experience every step of the way.

Where does this role fit in our vision?

Every role at our company is designed with a clear purpose—to integrate collective efforts into our shared success, functioning as pieces of a collective brain.

As a Customer Experience Manager, you’ll connect our solutions to client needs, driving loyalty and trust. Your work will ensure that every interaction aligns with our vision of delivering value and building long-term client relationships.

How you’ll shape the future of B2B sales:

• Manage a broad portfolio of accounts using a scalable approach, responding to customer needs and inquiries.
• Drive customer satisfaction, adoption, and foster growth by delivering a positive experience that maximizes product value.
• Lead webinars, engage with clients, and ensure clear communication.
• Monitor account health through reporting and automated emails, proactively addressing any risks.
• Collect and share valuable customer feedback with the Product team, advocating for enhancements aligned with user needs.
• Escalate complex technical issues to Solution Engineers as necessary, ensuring timely resolutions.
• Collaborate with the Account Management and Support team with any issues raised.
• You will spot opportunities, think big, and drive growth through innovation.

Requirements

Here’s what we need from you:

• To be adaptable, comfortable with change, and not afraid to be bold.
• Perform and contribute through the ebbs and flows of sales in a saas company.
• To think strategically, identifying and creating innovative ideas.
• The ability to present and speak confidently in front of a group.
• Experience in client-facing roles with the confidence to push back when necessary.
• 1+ years as Account Manager / Customer Success Manager / Customer Support
• Strong ability to work on high volumes and velocity
• Analytical approach to problem-solving and process improvements
• A strong work ethic, integrity, and desire to succeed
• Experience using a CRM like Salesforce or Hubspot
• Self-starter, results-oriented, process-oriented, and entrepreneurial

How will you innovate? How will you learn? 

As a growth-stage company constantly evolving, you'll find opportunities to tackle unique projects and initiatives, all while being part of a thriving company that has evolved from its startup roots. You'll play a crucial role in our journey, with plenty of room to grow professionally. And as we move forward, you'll have a stake in our success, sharing in the rewards as we expand and innovate together, continuously learning along the way.

Why Lusha? It’s simple

Established in 2016 by Assaf Eisenstein and Yoni Tserruya, Lusha's dream is to revolutionize the B2B sales landscape. With significant investments totaling $240 million, we've transitioned from our bootstrap origins to unicorn status with a value estimation of $1.5 billion. This journey reflects our unwavering commitment to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk, Google, and Yotpo, Lusha is the go-to resource for sales intelligence, having started as a profitable bootstrap company and survived solely on profits for 4.5 years. Join us and experience a career journey as distinct and dynamic as you are.