Customer Experience Manager

The Role

Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development, and overall management of a dynamic store team to help Tesla accelerate the world's transition to sustainable energy. You will be challenged to support your team through training, coaching, motivating, and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla's brand exposure and create more Tesla owners. You will be measured by and rewarded for your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

• Business Strategy: Collaborate with the Store Manager to align on business needs and strategies, while demonstrating sales leadership through active floor presence and role modeling (70% of the time)
• Customer Excellence: Ensure all employees deliver a top-tier customer experience, proactively addressing and resolving any concerns related to vehicle quality and preparation
• Team Development: Recruit, train, and develop management and staff, maintaining prompt position fulfillment, providing ongoing performance evaluation, and ensuring adherence to Tesla's policies and procedures
• Brand Standards: Uphold brand standards through facility maintenance, showroom presentation, and cost control, while ensuring compliance with Tesla's dress code and grooming guidelines

Requirements

• Bachelor's degree, 2+ years applicable experience with proven track record to meet or exceed goals, or equivalent
• Self-starting entrepreneur with exceptional management skills, great attention to detail, and ability to prioritize multiple projects while adhering to business-critical deadlines
• Excellent written and verbal communication skills with a dedicated and ethical approach to sales and sales operations
• Ability to develop collaborative relationships and act as a well-respected, trusted partner
• Ability to work evenings and weekends in a retail environment, ability to relocate as needed
• Valid driver's license in country of employment and ability to obtain appropriate state licensing, where applicable
• This role requires you to possess a Motor Vehicle Salesperson License issued by Utah State department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the licensing office nearest you in the state of employment.

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program