Customer Experience Operations Analyst

Role.  An overview of the opportunity:

At Skupos, data is everything. Our data integrates the fragmented world of mom-and-pop corner stores with the corporate world of CPG conglomerates. We’re looking for a data analyst to enable our customer-facing teams and support our customers with data-driven decision making. We are looking for a candidate who can convert data into insights and strategy. 

Responsibilities.  Your responsibilities will include:

• Develop reports, dashboards, analyses, models, and insights to support end users and promote informed decision making.
• Create a data-driven decision culture across Customer Experience teams by ensuring teams are empowered to monitor and answer their own questions.
• Provide oversight of ongoing metric reporting and highlight areas of need.
• Develop and extend operational processes.
• Create and continuously update documentation for standard operating procedures. 
• Project manage system reconciliation efforts. 

Experience and Skills. Candidates should have:

• Bachelor’s degree or equivalent, ideally in a technical or quantitative field (advanced degree is a plus)
• 2+ years of experience working with SQL
• 2+ years of experience working with data and analytics
• 1+ years of operational responsibility for ELT systems or data pipelines
• Recent experience with a modern data warehouse (e.g., Snowflake, BigQuery, Redshift)
• Experience with git and git-based workflows (e.g., GitHub)
• Experience with data visualization tools (e.g. Tableau, Mode, Looker)
• Familiarity with data and metrics from third-party SaaS applications such as Salesforce, Hubspot, Recurly, Stripe, Intercom, AskNicely, Zendesk, Netsuite, etc.
• Project management skills
• Process oriented, meticulous attention to detail
• Strong organizational and time management skills - able to prioritize multiple tasks under demanding timeframes
• Ability to work collaboratively with colleagues to create a high quality team-oriented environment

Salary is based on experience and location.

Salary range in Denver, CO: $65,000 - $75,000.