Customer Experience Partner-2

The role entails answering customer enquiries (primarily via phones) in compliance with all company procedures and regulatory requirements. The candidate is expected to resolve issues and proactively guide customers regarding their shipments whilst providing industry leading customer experience, in order to increase customer satisfaction and improve our Net Promoter Score (NPS).

Education & Experience

• Bachelor’s degree,
• 6-9+ years of work experience with preferably with international call centre back experience and direct customer facing
• Experience working in a global business environment with global stakeholders
• Proven customer and stakeholder management experience and exposure to senior leadership.

Key Skills

• The desired candidate should be passionate about communicating with customers and possess an empathetic/ownership mindset
• Should have the skill to interact and communicate with all levels of Leadership
• Should possess active listening skills and be unafraid to ask questions
• Should possess exceptional written and verbal communication skills
• Should possess the ability to work independently with an innovative mindset
• Should be a self-starter and a team player
• Should work with a strong sense of urgency and time management
• Should be flexible for US shift timings.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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