Customer Experience Phone Agent (Seasonal)

As a Customer Experience Phone Agent, you will be an integral part of our Customer Experiences team, responsible for delivering top-notch service to our customers through phone interactions. You will play a vital role in resolving customer inquiries, providing information, and ensuring a positive customer experience.

Please Note: This full-time position will start on Monday, October 21, 2024, and end on January 10, 2025. This position requires a flexible schedule. Remote opportunity.

Pay: $20 an hour

Responsibilities and Duties:

• PHONE SUPPORT: Respond to inbound customer calls promptly and professionally, addressing their inquiries, concerns, and issues. 
• ISSUE RESOLUTION: Effectively troubleshoot and resolve customer problems, ensuring high customer satisfaction. 
• PRODUCT KNOWLEDGE: Develop a deep understanding of our products/services to provide accurate information and customer assistance.
• CUSTOMER ASSISTANCE: Assist customers with product inquiries, order status updates, billing questions, and resolve technical issues. (While this is mainly on phones, may include some emails and/or chat)
• DOCUMENTATION: Accurately record and document all customer interactions, including issues and resolutions in our CRM system. 
• QUALITY ASSURANCE: Ensure all interactions adhere to company policies, procedures, and service quality standards. 
• FEEDBACK AND IMPROVEMENT: Provide valuable feedback to the team and management regarding common customer issues, allowing for continuous improvement in products and processes. 
• CUSTOMER EDUCATION: Educate customers on product features, usage, and best practices to enhance their overall experience.
• UPSELLING AND CROSS-SELLING: Identify opportunities to upsell or cross-sell additional products or services.
• TEAM COLLABORATION: Collaborate effectively with other departments, such as technical support and customer experience.

Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous customer service or call center experience is a plus.
• Excellent verbal communication skills.
• Patience and empathy when dealing with customers.
• Strong problem-solving abilities.
• Strong multitasking skills.
• Proficiency in using CRM systems and call center software.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to work flexible hours, including evenings and weekends if required.

About Artifact Uprising

Artifact Uprising® creates tangible photo books, prints, and gifts for digital photos. Founded in 2012, the company is driven by a mission to move stories “Off your device, into your life.™” Signature products include premium quality photo books whose interior pages are printed on 100% recycled paper and a collection of wooden products handcrafted with mountain beetle pine.

Job Perks

A hard-working, fun, and tight-knit company culture working remotely. Why Artifact Uprising?

Creative Freedom

We value the creative process and look to our employees to speak into Artifact Uprising products, identity, and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.

The Working Life

We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.

It Won’t Be Boring

We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets, and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.