Customer Experience Project Manager

What You'll Do

• Organize the efficient and successful launch of customers by managing multiple projects at different stages 
• Develop relationships across teams internally to guarantee a positive experience for customers 
• Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction by working collaboratively with internal Olo teams and external contacts 
• Think creatively to resolve customer issues and prevent delays 
• Identify areas for process improvement or gaps in existing documentation and document/share insights with the team 
• Provide consultation based on customer needs and advise on best practices to ensure the customer is achieving full value 
• Communicate requested product enhancements (customer roadmap requests) internally using Salesforce and manage customer expectations on the deliverable of these requests 
• Work together with the Customer Success Management Team to guarantee a seamless transition following customer launch

What We'll Expect From You

• 2+ years experience in project management and managing customer relationships.
• Experience creating an excellent customer experience and an interest in advocating for customers.
• Excellent project management skills, including experience working with other departments and external partners, adhering to timelines, and executing against deadlines.
• Outstanding ability to solve problems using available resources, and thoughtfully explain problems and resolutions.
• Preferred experience with Asana, Jira, Salesforce, and Zendesk