Customer Experience Rep

Designs for Health is an industry-leading and rapidly growing manufacturer and distributor of nutritional supplements offered primarily through health care practitioners. By providing comprehensive support through our extensive product line, ongoing clinical education, and practice development programs, Designs for Health helps practitioners realize successful health outcomes for their patients. The company has two manufacturing plants and four distribution centers in the United States and its products are distributed in five continents.

Location: Hybrid Remote within commuting distance of the Suffield, Connecticut office.

Schedule: M-Th 11:30 am - 8:00 pm EDT & Friday 8:30 am - 5:00 pm EDT

Position Overview

Our Customer Experience Reps provide exceptional communication and high-level customer management by going above and beyond to bring forth professional, courteous, and efficient service. This position will manage the various process tasks for the customer and proactively communicate throughout while providing best-in-class service. You will utilize your strong problem-solving skills to effectively handle situations that arise with dissatisfied customers.

Essential Job Functions

• Build positive and sustainable relationships and trust with customers through open and interactive communications.
• Demonstrate organizational abilities to effectively manage a customer through internal processes.
• Take initiative and go above and beyond to satisfy customer's needs.
• Ensure the efficient, accurate and timely completion of all customer requests including order entry ensuring best-in-class customer satisfaction.
• Proactively communicate to customers
• Respond to a high volume of incoming calls utilizing effective listening and communication skills to identify customer problems, needs, and opportunities.
• Resolve customer inquiries, concerns and complaints via phone, email, mail, or social media; provide appropriate solutions and alternatives; follow through to ensure

  resolution.

• Follow communication procedures, guidelines and policies.
• Track and follow-up on all customer requests in a timely manner.

Requirements

• High School diploma, general education degree, or equivalent.
• Previous customer service support experience is preferred, however, not required.
• Strong organization, negotiation, and problem-solving skills.
• Exceptional communication skills including strong phone contact handling skills and active listening.
• Exceptional customer service focus.
• Strong product knowledge with the ability to learn codes for multiple products.
• Ability to work under pressure.
• Proficiency in the use of MS Word, Excel, Outlook, Access and Email.
• Ability to tactfully handle stressful and difficult situations.
• Able to meet strict deadlines while maintaining attention to detail and accuracy of work.
• Ability to make decisions independently based on established policies, procedures and guidelines.
• Possess a helpful, friendly, and service-oriented attitude.
• Ability to multi-task, prioritize, and manage time effectively.

Benefits

• 100% company-paid medical insurance premiums for employee + children.
• 100% company-paid life insurance benefits.
• 100% Company-paid short-term and long-term disability insurance
• Company funded Health Reimbursement Account.
• Flexible spending account (FSA) for medical or dependent care.
• Group dental, vision, and other ancillary benefits.
• 401K plan with company-match up to 4% after the first year of employment.
• Employee allowance and discount for company products for personal use.
• Quarterly bonuses, personal and department.

Privacy

Your application for this position is subject to Designs for Health's Privacy Notice for Job Applicants and Workforce Members. Designs for Health does not sell your personal information, nor does Designs for Health share it for purposes of cross-context behavioral advertising.

Our Commitment to Diversity, Inclusion & Belonging

Designs for Health is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment where all employees can grow and thrive. Our employees form meaningful and often life-long connections while working at Designs for Health. We are all passionate about our mission of designing a well world, together.