Customer Experience Representative - Interest Opt In!

Submit your interest to join the Customer Care team! 

Gusto is seeking experts who thrive in a fast-paced, solutions-based call center environment who are interested in being considered for future start dates in 2025. In these positions, you will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap. The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses

While start dates are still being determined for 2025, we'd love to chat! Does this sound like you? Apply below!

Here’s what you’ll do day-to-day:

• Provide exceptional customer service by interacting with small business owners to resolve inquiries via email, chat, and live phone shifts. 
• Stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
• Expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.
• Work in close collaboration with other advocates as well as collaborate across the company in order to influence product development.
• Deliver exemplary customer service using a “search first” mentality. 

Here’s what we're looking for:

• 6 months - 6 years of work experience in a customer-facing role or contact center with payroll and/or health insurance benefits experience.
• Someone ready to wear multiple hats, inspire those around you and work collectively while priding yourself in maintaining a professional brand and image.
• A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction.
• Conflict resolution skills and a personality that thrives in a dynamic environment.
• Great written and verbal communicator, someone who loves writing and talking about technical concepts to a wide range of audiences.
• Understands the importance of listening to the customer before delivering service.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.