Customer Experience Solutions - Senior UX Designer (Remote, US)

The Customer Experience Solutions (CES) Division of EverCommerce is looking for an outstanding Senior UX Designer to join our dynamic product team. This individual will be involved in every aspect of the product development process, from brainstorming the next great innovation to tweaking pixels right before launch. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and you will own the experience for a wide area of our portfolio.

You:

You are a customer advocate, passionate about creating frictionless user experiences that bring simplicity and flow to complex tasks for the full spectrum of users (first-time to experts). You thrive working in a fast-paced environment and you love to take big concepts and ideas and turn them into intuitive, accessible, and easy-to-use experiences. You have passion and curiosity to constantly learn more about how people interact with digital products.

Us:

The EverCommerce Customer Engagement Solutions Division is the merging of four acquisitions into a single business division - Listen360, Customer Lobby, GuildQuality, and pulseM. Our products are focused in the Customer Experience market place specifically targeting home services, fitness, and additional local business segments. Our products help our clients stay engaged with their customers, gather online reviews, gain insights, and promote repeat business.

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Our team has extensive expertise in business operations, management, legal, finance, accounting, technology, human resources, marketing and sales that, via the EverCommerce platform, we provide as a service to drive continued growth and success for growing service commerce companies. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost savings.

Where:

The EverCommerce team is distributed across North America, with offices in more than 40 locations in the U.S. and Canada. With a widely distributed team, we are used to working across time zones. This role can be based anywhere in the United States. If you are close to one of our offices, we can set you up in-office or you can work 100% remotely. This role may require some minimal travel to office locations throughout the US.

We're looking for someone with strength in:

• Fundamentals: You demonstrate and articulate a strong understanding of core design and UX principles and patterns, and effectively apply these concepts in your work.
• Product thinking: You continually consider the goals, timeline, and holistic experience of a product throughout the design process, and work with customers and other internal teams to clarify opportunities, requirements, and constraints.
• Communication: You confidently and tactfully communicate your work to both familiar and unfamiliar audiences, including seeking feedback from stakeholders, problem-solving with team members, and socializing new designs and features.
• Research: Whenever possible you use behavioral data and customer research to back up decisions and measure success, using the information to proactively suggest changes and inform the direction of projects.
• Execution: You have strong proficiency with the tooling of design, from Figma to basic HTML & CSS concepts, and collaborate with engineering to create thoroughly documented and efficiently buildable experiences.
• Leadership: You comfortably take point on projects and follow them through to completion by way of your own intrinsic motivation for excellence. And you are regularly following and evaluating design methodologies and tooling in search of improved ways of working.

Responsibilities:

• Own and manage the user experience across all four EverCommerce Customer Experience Solutions brands
• Work with the product, marketing, and customer experience teams to define the user experience for new and existing products and features.
• Develop design standards and best practices to be used and adopted across all CES platforms
• Perform qualitative and quantitative research to build empathy with our customers, understanding their needs and opportunities
• Create user flows and mockups to determine the best product
• Present product ideas to relevant team members for brainstorming, feedback, and consensus building
• Suggest improvements in design and performance
• Translate design concepts into functional prototypes
• Perform research on product technologies and structures for implementation into design concepts
• Maintain a critical awareness and perspective on current industry trends and market conditions
• Coordinate with stakeholders to ensure healthy communication and efficiency in the design phase
• Modify and revise existing designs to meet customer expectations
• Provide constructive critique and mentorship to other designers

Qualifications

• 5+ years of professional experience designing user experiences for web and mobile based applications.
• 2+ years of experience with a track record of developing responsive user experiences for SaaS preferably for the B2B market.
• Working knowledge of front-end development (CSS, HTML, JS) preferred.
• A portfolio of interaction and visual design work which can be shared
• Strong interpersonal skills, careful attention to detail, and ability to drive consensus within cross-functional teams.
• Ability to act as a leader in communicating conceptual ideas and design rationale.
• Excellent user experience intuition with demonstrated success in creating innovative experiences for web and mobile applications.
• Demonstrated experience with end-to-end product design.
• Experience working as part of an integrated Agile development team.

Benefits and Perks:

• Flexibility to work where/how you want - in-office, remote, or hybrid
• Continued investment in your professional development
• Robust health and wellness benefits
• 401k with up to a 4% match
• Monthly wellness stipend
• Flexible and generous time off (FTO)
• Employee Stock Purchase Program
• Student Loan Repayment Program
• Compensation: The base salary for this role is $135k-150k, based on experience, annually in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!