Customer Experience Solutions - VP of Product (Remote, US)

The Customer Experience Solutions (CES) team is seeking a highly experienced and passionate Vice President of Product Management to help us elevate our integrated product solutions to meet market demand and win the hearts and minds of our customers.

You:
You're passionate about technology, customer experience, and creating solutions that are easy-to-use, intuitive, and solve the "job to be done". You love talking to internal and external users; early and often, shepherding the design, CX, and UX, and cannot wait to launch new product. You know the market, its competitors, and can forecast the next horizons of the product roadmap. You can roll up your sleeves with cross-functional teams -- including engineering, marketing, sales, and client engagement -- to establish roadmaps and timelines while also anticipating and managing risks. You are enthusiastic about embracing the different opportunities and challenges that come with working across a fast-growing, global company.

Us:
The Customer Experience Division provides modern end-to-end solutions for home services, health care and wellness. We serve over 40,000 customers and counting for mid-market and small-medium businesses. Our solutions help our clients both connect to new customers and gain insights from existing customers which help them grow their business

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Where:
The EverCommerce team is distributed globally and we have multiple offices across the U.S. With a widely distributed team, we are used to working across time zones. This role can be based anywhere in the United States - if you're close to one of our offices, we can set you up in-office or you can work 100% remotely.

Responsibilities:

• Own portfolio-level product management across CES
• Lead Engineering and product team to create product requirements for four brands
• Create process for MRD and ongoing road map development
• Evangelize overall product vision to internal and external stakeholders
• Create cross selling thought leadership- identify best opportunities and drive market requirements for best ICP's. Eliminate low ROI options.
• Own competitive analysis and landscape to inform product strategy and development priorities
• Contribute as member of leadership team for Customer Engagement Solutions
• Build and develop the organization needed to support above outcomes

Qualifications:

• 7+ years of product management leadership experience for a software/SaaS company
• Experience creating product road map for multiple products
• Ability to articulate compelling vision for road map
• Experience in product led growth (PLG) for freemium and Try& Buy models
• Has led a product team for a division of a mid-size or large public company
• Understanding of working across functions within a division and working across divisions to create results
• Experience in mapping user persona's, user journeys, and can lead the organizations stakeholders through these practices
• Excellent analytical and verbal/written communication skills
• Strong business acumen
• You're self-motivated and a driven contributor who gets things done
• You're well organized and detail-oriented
• You have deep knowledge of and experience applying product management best practices
• You love working with others
• You're not afraid to make decisions
• Bachelor's Degree preferred, but experience is more important

Benefits and Perks:

• Flexibility to work where/how you want - in-office, remote, or hybrid
• Continued investment in your professional development
• Robust health and wellness benefits
• 401k with up to a 4% match
• Monthly wellness stipend
• Flexible and generous paid time off
• Employee Stock Purchase Program
• Student Loan Repayment Program

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!