Customer Experience Specialist

We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.

How you will achieve success:

• Communicate directly with our customers via phone and email. 
• Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Drive innovative and creative solutions to protect revenue. 
• Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
• Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.

What experiences will help you in this role:

• Critical thinking without losing sight of the details.
• Accepting open feedback and accountability.
• Ability to multitask and prioritize effectively.
• Accuracy in typing.
• Proven track record of effective time management skills.